DPR Construction

System Administrator – Riskonnect, Salesforce

DPR Construction

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $100,000 - $140,000 per year

Job Level

JuniorMid-Level

About the role

  • Position Overview: The Riskonnect System Administrator ensures optimal performance, security, and user experience of Riskonnect (built on the Salesforce platform). Manage day-to-day administration, collaborate with stakeholders to gather requirements, and implement solutions that streamline workflows, enhance reporting, and drive user adoption. Additional responsibilities include providing user support, performing break-fix activities, complex issue resolution, root cause analysis, and supporting projects involving enterprise application integrations.
  • Key Responsibilities:
  • Platform Administration & Security
  • Oversee user lifecycle management: set up/deactivate users, manage profiles, roles, sharing rules, and permissions to enforce data governance
  • Customize and configure Riskonnect objects, fields, page layouts, record types, validation rules, and Lightning record pages
  • Implement automations using workflows, Flow, Process Builder, and approval processes
  • Reporting & Analytics
  • Design and maintain dashboards and custom reports delivering insights into risk, compliance, and operational metrics
  • Create and provide data extracts, curated reports, and metrics for business and audit use
  • Data Management & Integrity
  • Perform imports, exports, cleansing, deduplication, and validation to maintain data accuracy and consistency
  • Conduct regular audits and alignment checks to ensure system reliability and user trust
  • Release & Change Management
  • Manage sandbox environments, change sets, and Riskonnect/Salesforce upgrades and patches via organized release processes
  • Support, Training & User Adoption
  • Provide first-line support to users; troubleshoot issues, manage support tickets, resolve incidents, and escalate as needed
  • Develop training materials, lead user workshops, and promote best practices across departments
  • System Analysis & Continuous Improvement
  • Assess system functionality, data flows, controls, and integration points to identify enhancements
  • Collaborate with stakeholders and vendors to prioritize upgrades and optimize platform usage
  • Documentation & Compliance
  • Maintain detailed system documentation: configuration specs, SOPs, process maps, and troubleshooting guides
  • Assist audit readiness by contributing to compliance documentation as needed

Requirements

  • Bachelor’s degree in IT, Risk Management, Computer Science, or related field
  • 2‑3+ years administering Riskonnect, Salesforce, or other RMIS platforms
  • Exposure to integrations (APIs, data loader) and 3rd-party AppExchange tools preferred
  • Salesforce Certified Administrator highly preferred; additional certifications (Advanced Admin, App Builder, Riskonnect-specific training) are beneficial
  • Proven experience providing Tier 2 support, resolving incidents, and performing root cause analysis in Riskonnect or similar RMIS
  • Deep knowledge of Riskonnect/Salesforce platform administration, including custom objects, automations, security model, and UI customizations
  • Strong capabilities in reporting and data visualization for risk and compliance metrics
  • Demonstrated skills in data handling: imports, cleansing, audits, and integrity maintenance
  • Familiarity with sandbox management and deployment tools such as change sets, sandboxes, and release staging
  • Excellent communication and collaboration to bridge between IT, risk management, and business users
  • Strong analytical mindset, detail orientation, and a proactive approach to system improvement
  • Effective time/project management and adaptability to learn new platform features