• Oversee every aspect of the client experience
• Build strong rapport with clients and their teams
• Address customer support issues to exceed expectations
• Interpret and understand KPI’s, contracts, and SLA’s
• Partner with the Project Management Team on implementation of projects through closure

Requirements

Minimum of 2 years’ experience using a case management system (Salesforce is preferred)
Previous experience delivering customer service across a diverse portfolio of software products in a SaaS environment
Strong demonstrated oversight for handling complex client issues
3PL is highly preferred working with premium brands
Background with Continuous Improvement and Project Management is recommended
Demonstrated computer proficiency and working knowledge of Word, Excel, PowerPoint, and Outlook
Strong written communication skills
Comfortable and effective verbal communication
Critical thinking/problem solving abilities

🔍 ATS Optimization Keywords
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Hard Skills

case management system
Salesforce
customer service
SaaS
Continuous Improvement
Project Management
Word
Excel
PowerPoint
Outlook

Soft Skills

client experience oversight
rapport building
customer support
critical thinking
problem solving
written communication
verbal communication

Client Services Analyst

Client Services Manager