Client Services Manager
Doxim
Client Services Analyst
Doxim
full-time
Posted on:
Location Type: Hybrid
Location: Indianapolis • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $70,000 per year
Job Level
JuniorMid-Level
About the role
- Oversee every aspect of the client experience
- Build strong rapport with clients and their teams
- Address customer support issues to exceed expectations
- Interpret and understand KPI’s, contracts, and SLA’s
- Partner with the Project Management Team on implementation of projects through closure
Requirements
- Minimum of 2 years’ experience using a case management system (Salesforce is preferred)
- Previous experience delivering customer service across a diverse portfolio of software products in a SaaS environment
- Strong demonstrated oversight for handling complex client issues
- 3PL is highly preferred working with premium brands
- Background with Continuous Improvement and Project Management is recommended
- Demonstrated computer proficiency and working knowledge of Word, Excel, PowerPoint, and Outlook
- Strong written communication skills
- Comfortable and effective verbal communication
- Critical thinking/problem solving abilities
Benefits
- Hybrid working model
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case management systemSalesforcecustomer serviceSaaSContinuous ImprovementProject ManagementWordExcelPowerPointOutlook
Soft skills
client experience oversightrapport buildingcustomer supportcritical thinkingproblem solvingwritten communicationverbal communication