Onboarding Analyst, Customer Success

Doxel

Onboarding Analyst coordinating SaaS customer implementations for Doxel’s AI construction platform. Tracking dependencies, files, risks, and cross-functional deliverables across concurrent onboardings.

Posted 8/21/2026full-timeRemote • District of Columbia, Massachusetts, North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project coordination and operational management skills, with a focus on onboarding processes in a SaaS environment. Capable of driving measurable improvements while maintaining clear communication and organization across multiple concurrent projects.

Highest-signal resume keywords

SaaS Environment ExperienceProject CoordinationCustomer Onboarding SupportProcess ImprovementExcellent Written Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operations ManagementAnalyticsTracking DependenciesProcess StructuringCustomer Success Tooling

Soft Skills

Meticulously OrganizedProactiveSelf-MotivatedCuriousAdaptable

Tools & Technologies

PlanhatCRM ToolsCustomer Success Platforms

Industry Keywords

Commercial ConstructionEngineeringDesignSaaS Implementations

About the role

Key responsibilities & impact

Own onboarding requirements and track all open items to completion
Coordinate internal teams and hold them accountable for timely deliverables
Request, arrange, validate, and prepare onboarding files
Track multiple concurrent onboardings and surface outstanding, stuck, or at-risk items
Flag risks early to the manager and propose paths forward
Liaise between department stakeholders to maintain project alignment
Support customer-facing communication and grow into direct account ownership
Communicate through clear written email and asynchronous updates
Identify onboarding friction and recommend process improvements
Manage multiple concurrent onboardings and customer projects

Requirements

What you’ll need

2+ years in SaaS environment
2+ years in Operations, Support, Project Coordination, Analytics, or similar, with a history of tracking and driving measurable improvements
Comfortable coordinating several concurrent workstreams and dependencies
Process and structure-driven, with a method for tracking dependencies
Curious and quick to learn new tools and processes
Meticulously organized with excellent written communication skills
Coachable and self-aware
Proactive and self-motivated
High aptitude and willingness to continually learn new technologies
Adaptable to evolving processes, with strong personal initiative to execute
Comfortable supporting US and EMEA times
Travel to mandatory quarterly business reviews four times per year and additional travel as needed
Background or exposure to commercial construction, engineering, and/or design is a plus
Experience supporting SaaS implementations or customer onboarding
Familiarity with project coordination, CRM, or customer success tooling
Experience with Planhat or similar CSPs

Benefits

Comp & perks

Competitive Base Salary + Equity Package
Remote first culture (for most roles)
Comprehensive Health Insurance (Medical, Dental, Vision)
Home Office Stipend
Monthly allowance for cell phone and internet
Flexible PTO, generous company holiday policy