Construction Client Manager
Doxel
full-time
Posted on:
Location Type: Remote
Location: Florida • Texas • United States
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Salary
💰 $90,000 - $120,000 per year
About the role
- Work as a trusted advisor to Doxel’s strategic customers driving impact and success at all times
- Act as a subject matter expert on Doxel’s products and help drive the construction industry forward
- Share best practices and guide customers through technology adoption to improve efficiency and help the industry evolve
- Lead Monthly and Quarterly Business Reviews with executive stakeholders
- Document feature requests, validate minor bugs, and escalate technical requests to the engineering leads as needed
- Gather feedback from customers and identify trends, pain points, and areas of friction
- Build out best practices/FAQs to most effectively and consistently help our customers
- Escalate and triage any high-priority customer situations
- Foster universal adoption of the Doxel platform
Requirements
- 5+ years in the commercial construction industry as a project engineer, project manager, scheduler, superintendent, and/or project controls
- Knowledge of processes and procedures followed by General Contractors
- Comfortable with modern technology for managing and communicating with customers
- Proactive and self-motivated
- High aptitude and willingness to continually learn new technologies
- Adaptable to various work settings and strong personal initiative to execute with minimal oversight
- Experience operating in ambiguity, wearing many different hats day to day
- Willingness to be a part of the solution, no matter where the challenge is coming from
- Weekly travel, up to 50% to jobsites to build rapport and drive results with customers
Benefits
- Competitive Base Salary + Equity Package
- Remote first culture (for most roles)
- Comprehensive Health Insurance (Medical, Dental, Vision)
- Home office setup stipend
- Monthly allowance for cell phone and internet
- Flexible PTO, generous company holiday policy, and unlimited sick days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project engineeringproject managementschedulingproject controlsprocess knowledgetechnology adoptionfeature request documentationbug validationcustomer feedback analysisbest practices development
Soft skills
trusted advisorproactiveself-motivatedadaptablestrong initiativeproblem-solvingcommunicationcustomer relationship buildingexecutive stakeholder engagementability to operate in ambiguity