DOXA

Loyalty Marketing Manager

DOXA

full-time

Posted on:

Location Type: Remote

Location: Remote • Arizona • 🇺🇸 United States

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Salary

💰 $100,000 - $135,000 per year

Job Level

SeniorLead

About the role

  • Lead the design, development, and implementation of innovative loyalty constructs and strategies across products
  • Create and execute multi-channel strategic marketing campaigns to drive customer engagement and retention
  • Partner with Product Management, Affinity Marketing, Digital Marketing, Sales and Service leadership
  • Drive execution of approved strategies with direct report(s) and external agencies/vendors
  • Assess and optimize consumer communications that integrate with loyalty programs
  • Manage revenue forecasts, establish annual forecast and perform monthly reforecasting based on performance
  • Analyze loyalty program performance, implement metrics and tracking with Database Marketing team, and model program impact
  • Identify A/B testing opportunities and lead experiment design to optimize campaign components
  • Develop and present data-backed recommendations and clear presentations to senior leadership
  • Provide coaching and development for direct report(s) and manage marketing spend against benchmarks and budgets

Requirements

  • Bachelor’s degree in Marketing or related field
  • Minimum 8 years work experience in multi-channel marketing or related function
  • Minimum 5 years work experience managing consumer loyalty programs
  • Prior supervisory experience and/or leadership training
  • Minimum 3 years experience working with revenue and budget forecasts and reporting performance against goals
  • Minimum 3 years experience leading hypothesis-driven A/B tests, experiment design and statistically significant testing methodologies
  • Advanced knowledge of the customer lifecycle and multi-channel marketing
  • Knowledge of reporting tools such as PowerBi and Google Analytics
  • Familiarity with loyalty platforms, CDPs, campaign automation, or CRM tools
  • Intermediate proficiency in MS Office
  • Strong written and verbal communication skills
  • Ability to work independently and with ambiguity on multiple projects simultaneously
  • Strong leadership competencies and presentation skills
  • Willingness to travel domestically ~5%
Benefits
  • Health benefits including medical, dental, and vision
  • 401K with 100% company match up to 3% of annual income and additional 50% match on next 2%
  • Prefunded optional FSA
  • 100% covered Life Insurance
  • Accidental Death and Dismemberment Insurance
  • Short Term and Long Term Disability
  • $250 Wellness Benefit
  • In-network provider coverage for mental health, reproduction, chiropractic, and massage therapy
  • 10 days of vacation first year, increasing by one day each year
  • 13 paid and closed holidays each year

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
multi-channel marketingconsumer loyalty programsA/B testingexperiment designrevenue forecastingbudget managementdata analysiscustomer lifecycle managementstatistical testing methodologiescampaign optimization
Soft skills
leadershipcoachingcommunicationpresentation skillsindependenceability to manage ambiguityproject managementstrategic thinkingcollaborationanalytical thinking
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