Downtown Physical Therapy and Rehab

Call Center Representative

• Answer incoming calls in a timely and professional manner.
• Schedule, confirm, and reschedule patient appointments using our EMR system.
• Provide accurate information about clinic services, insurance coverage, and appointment availability.
• Conduct patient intake over the phone and verify insurance eligibility and authorizations when necessary.
• Follow up on patient no-shows and appointment cancellations.
• Route calls and messages to appropriate staff or departments.
• Maintain accurate and up-to-date patient records.
• Deliver excellent customer service and resolve patient concerns with empathy and efficiency.
• Assist with administrative tasks as needed to support clinic operations.

Healthcare Call Center Representative