Sales Operations Specialist

DOWJONES INVESTMENTS

Client Operations Specialist supporting internal sales and partnerships for News Corp Australia. Role involves enhancing operational efficiencies and improving user experience across teams.

Posted 5/26/2026full-timeSurry Hills • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Reporting to the Head of Client Operations, you will play a crucial role in supporting our Client Partnerships and support teams, empowering them to achieve sales outcomes efficiently.
You will be a primary point of contact for operational inquiries, troubleshooting issues, and collaborating with stakeholders to resolve challenges.
Your responsibilities will include supporting change initiatives, improving operational procedures, and enhancing the user experience.
Act as an escalation point, conduct reporting and analysis, develop support documentation.
Supporting our internal sales and support functions and ensuring new processes and business changes consider the impacts on our customers.
Maintain strong stakeholder relationships.
Contribute to the development of market-relevant products and process improvements to drive revenue and support group strategies.
Support new employee onboarding, participate in UAT and BVT.
Maintain sales support documentation.
Provide ad-hoc training, and offer subject matter expertise for business change initiatives.
Monitor the queries received into the sales operations inbox and actively identifies opportunities to streamline processes for our sales and support teams.
Manage the day to day tasks across the sales operations team as well as providing support to internal stakeholders to improve existing and develop new processes focused on improving the efficiency of our sales and support team functions.

Requirements

What you’ll need

Prior experience working in media, sales, production and/or contact center environments.
Experience with Salesforce CRM and/or Genesys contact centre technology is an advantage
Highly collaborative team player
Demonstrated analytical skills
Strong communication and organisational skills
Experience using Confluence content management software is an advantage.
High level of accuracy and attention to detail
Curiosity and questioning mindset - curious about why things are the way they are, and open to doing things differently and willing to try things that don’t fit neatly into your own assumptions.
Customer-centric - ability to empathise with the end user of our platforms and services.
A critical thinker with the ability to find creative solutions to complex problems.
Exceptional at building relationships and influencing varying stakeholders at all levels.

Benefits

Comp & perks

Exclusively ours - Access to publications and products from across the News Corp family
Perks & discounts - Exclusive offers across a range of products and services that deliver genuine cost savings and benefits
Health & wellbeing - Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices)
Time off - News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.
Financial wellbeing - Support on making the most of your money
Helping you grow - Access tailored development opportunities, including leadership programs, to cultivate your skills and support your career
Giving back - Make a difference to our communities through volunteer opportunities and company-organised charity drives
Workplace Inclusion and facilities – Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents’ rooms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

analytical skillschange managementprocess improvementreportingsupport documentationuser acceptance testing (UAT)business validation testing (BVT)sales supportcustomer experience enhancementproblem-solving

Soft Skills

collaborative team playerstrong communication skillsorganizational skillsattention to detailcuriositycustomer-centriccritical thinkingrelationship buildinginfluencing skillsadaptability