Dow

Associate Commercial Excellence Analyst

Dow

full-time

Posted on:

Location Type: Hybrid

Location: Plaquemine • Louisiana • Texas • United States

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About the role

  • Provide administrative assistance to the Diamond Customer Management Team and Diamond ELT and DLT members located at Louisiana Operations. (e.g. calendar, admin, and travel support).
  • Participate as an active team member, working both independently and in cooperation with other team members to complete projects and assignments in a timely manner.
  • Work independently to produce quality results.
  • Assist with planning of team meetings (e.g. including teleconferencing, and videoconferencing involving on-site and off-site events. Also assist with agenda preparation, meeting minutes, and conference room set-up).
  • Facilitate bi-weekly Customer Management team meeting.
  • Serve as Document Management Specialist for Customer Management Team – own the Customer Management Team SharePoint.
  • Serve as ODMS focal point for team (MOC, document management, etc).
  • Request purchase orders; manage supplies, FedEx shipping, work orders, file share management, and time exception reporting.
  • Calendar management for one or more individuals.
  • Presentation creation and modification via PowerPoint and Excel.
  • Maintain team calendars (holiday, vacation, etc.).
  • Conference room scheduling.
  • Process expense reports in a timely manner.
  • Perform general administrative tasks including mail, records and file maintenance, travel coordination, procurement of office supplies.
  • Prepare routine reports utilizing various software packages.
  • This person will have access to sensitive and confidential information and must be able to keep such information confidential.
  • Work is primarily identified and managed independently, taking initiative and responsibility for most administrative needs and opportunities.
  • Creating, updating and modifying Purchase requisitions.
  • Creating, updating and modifying customer codes.
  • Creating, updating, and modifying supplier codes.
  • CRM tool management- support opportunity entry and updates.
  • Managing Monthly Outage Notification Processes as required per agreements.
  • Managing Monthly Capital Invoice Requests for Tenants as required per agreements.
  • Managing documents for tenants on I park sites (contacts, service guidelines, demarcation catalogs, etc).
  • Creating and managing Distribution lists for Customer Management Team and Tenants.
  • Execute, maintain and implement applicable operating discipline for websites and SharePoints.
  • Collecting, inventorying, organizing and managing content stored in SharePoint according to security, organization, presentation and work process requirements.
  • Conducting annual Records Management audit to assure that out-of-service content is archived or deleted.
  • Ensuring that intellectual property of highly sensitive and confidential information is not jeopardized, while still providing accessibility to those requiring the information through strict guidelines and permissions evaluations.
  • Act as the back-up administrator for the Diamond websites and associated file shares in accordance with Dow standard intranet requirements.

Requirements

  • A minimum of a High School Diploma or GED/equivalent
  • 4 or more years of relevant experience.
  • A minimum requirement for this U.S. based position is the ability to work legally in the United States.
  • No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.
  • Experience with Concur Travel.
  • Experience with File Share Management.
  • Experience with Info-mapping and Management of Change Tool.
  • SharePoint Administration & Content Management- Deep experience creating, maintaining, structuring, and securing SharePoint sites and repositories (internal/external), including metadata, permissions, audits, and lifecycle management.
  • Information Security & Confidential Data Handling- Strong understanding of information security best practices, proprietary classification guidelines, access controls, and safeguarding sensitive and intellectual property–related information.
  • Document & Records Management -Expertise in document control, records retention, compliance audits, archiving/deletion processes, and operating discipline for content repositories.
  • Administrative & Executive Support- High-level administrative capability supporting leadership teams: calendar management, travel, expenses, meeting logistics, agendas, minutes, and general office operations.
  • Operating Discipline & Process Governance (ODMS)- Ability to execute, maintain, and improve operating discipline management systems, policies, procedures, and standardized work processes across teams and platforms.
  • CRM & Business Systems Administration- Hands-on experience managing CRM tools, customer/supplier codes, purchase requisitions, outage notifications, capital invoice requests, and related business system data accuracy.
  • Cross-Functional Coordination & Communication- Strong collaboration skills to work with customer management teams, leadership, IT, security, and external tenants—facilitating meetings and serving as a central coordination point.
  • Technical Productivity & Reporting Tools- Advanced proficiency with PowerPoint, Excel, SharePoint, and other reporting tools to create presentations, routine reports, and structured team documentation.
Benefits
  • We invest in you.
  • Vibrant network of Employee Resource Groups (ERGs) designed to foster inclusion and belonging.
  • Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
  • Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
  • Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
  • Employee stock purchase programs (availability varies depending on location).
  • Student Debt Retirement Savings Match Program (U.S. only).
  • Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs.
  • Travel insurance is also available in certain countries/locations.
  • Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
  • Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
  • Competitive yearly vacation allowance.
  • Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
  • Paid time off to care for family members who are sick or injured.
  • Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
  • Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
  • On-site fitness facilities to help stay healthy and active (availability varies depending on location).
  • Employee discounts for online shopping, cinema tickets, gym memberships and more.
  • Transportation allowance (availability varies depending on location).
  • Meal subsidiaries/vouchers (availability varies depending on location).
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SharePoint AdministrationFile Share ManagementDocument ManagementRecords ManagementConcur TravelInfo-mappingManagement of Change ToolCRM AdministrationCalendar ManagementExpense Reporting
Soft Skills
Cross-Functional CoordinationCommunicationCollaborationInitiativeResponsibilityOrganizational SkillsAttention to DetailConfidentialityMeeting FacilitationTime Management
Certifications
High School DiplomaGED