Dow

Operations IT Business Process Specialist

Dow

full-time

Posted on:

Location Type: Office

Location: Map Ta Phut • 🇹🇭 Thailand

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Job Level

JuniorMid-Level

About the role

  • You will be a part of the Manufacturing & Engineering(M&E) IT organization within Operations IT/OT Run & Maintain.
  • Focus on issue resolution that cannot be fixed from within the Level 2 corporate support function.
  • Focus on end user adoption and the expansion of using digital tools out in the field.
  • Work closely with the site digital leader implementing their site digital roadmaps in the mobile rugged hardware discipline.
  • Capable of support and managing adoption of mobile plant personnel in their utilization of digital tools of rugged smartphones, tablets and wearables out in the field.
  • Required to visit people in the plants, understand their issues, know where devices are being kept for deployment, and help with adoption (i.e. training and or showcasing new capabilities).
  • Knowledgeable of Dow’s enterprise support service, Service Now. Understand how to open, close and review tickets.
  • Knowledgeable on how to locate knowledge-based articles for troubleshooting and escalation of applications and hardware within Service Now.
  • Knowledgeable of triaging support tasks to appropriate groups (On Site Support (OSS) Level 3 and 4 support group, Subject Matter Experts (SMEs), etc.).
  • Help in training Level 2 local support personnel on mobile rugged digital hardware.
  • Work with business and site Manage Production Work Process Leaders, Functional Leaders and I/T Tool Subject Matter Experts (SME's) to implement and support applications and hardware.
  • Participate in sites or business roundtable discussion focused on digital tools where applicable.
  • Support workarounds and temporary fixes for known problems.
  • Collect feedback from the plants on digital solutions.
  • Suggests and provides value case for enhancements to better support the associated work processes and improve user productivity.
  • Participate in piloting applications and hardware.
  • Provide site hardware metrics to site leaders on hardware usage, user adoption, and issue resolutions.
  • Communicate with site leadership on overall digital strategy status and path forward for continuous improvement and value creation.

Requirements

  • A minimum of a bachelor’s degree in computer engineering, Information technology or relevant field.
  • A minimum of 2 years of relevant manufacturing and engineering experience.
  • Thai native speaker and English as a second language.
  • High aptitude and working knowledge of computer hardware and software/applications, networking practices, and infrastructure.
  • Problem solving and troubleshooting abilities to resolve issues quickly or to identify interim solutions until final resolution can be achieved.
  • Ability to lead people and provide project management skills ; must be able to quickly establish rapport, set expectations and provide environment to ensure effective escalation.
  • Capable of effectively coaching, redirecting and escalating when progress is not being made or when the process is not being followed.
  • Champions Change Management principles to ensure department application focal points and personnel are fully engaged in implementation and resolution of issues.
  • Must have detailed knowledge and understanding of manufacturing work processes and roles and be able to communicate effectively with end users to adequately provide support and ensure adoption.
  • Knowledgeable of EH&S Life Critical Standards, Hazard Classification requirements, etc. as it pertains to use of hardware and digital applications.
  • Strong understanding of Dow Software Programs (Microsoft Word, Excel, Teams, etc.).
Benefits
  • Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
  • Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
  • Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
  • Employee stock purchase programs (availability varies depending on location).
  • Student Debt Retirement Savings Match Program (U.S. only).
  • Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs.
  • Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
  • Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
  • Competitive yearly vacation allowance.
  • Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
  • Paid time off to care for family members who are sick or injured.
  • Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
  • Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
  • On-site fitness facilities to help stay healthy and active (availability varies depending on location).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
computer engineeringinformation technologycomputer hardwaresoftware applicationsnetworking practicestroubleshootingproject managementchange managementmanufacturing work processesdigital tools
Soft skills
problem solvingtroubleshooting abilitiesleadershipcoachingcommunicationrapport buildingexpectation settingescalationuser adoptionfeedback collection