Dow

Customer Manager

Dow

full-time

Posted on:

Location Type: Hybrid

Location: Midland • Missouri • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Meets and exceeds volume and variable margin targets in alignment with regional product & marketing strategies.
  • Works closely with Vale Center Product Management to align market participation with asset strategy and capabilities.
  • Leads and coordinates customer relationships at multiple levels (Purchasing, Technical, Marketing, C-Suite).
  • Cultivates cross-functional Dow engagement at the Customer to strengthen commercial relationships, grow business and deliver unparalleled CX.
  • Identifies, cultivates, and closes new business opportunities aligned with value center strategies.
  • Builds and cultivates relationships with internal and external stakeholders and demonstrates influential leadership.
  • Builds upon customer intimacy and becomes trusted consultant and advisor for customers.
  • Advocates internally for customer needs.
  • Creates and shares account plans in CRM with key stakeholders to drive volume and variable margin growth across the business.
  • Facilitates Voice of Customer (VOC) activities at accounts, in conjunction with Marketing and Technical to understand customer and value chain needs in order to identify areas for growth, innovation, and collaboration.
  • Collects and utilizes market intelligence and customer feedback to shape sales/marketing plan and provide accurate business forecasts in OMP.
  • Leads annual contract negotiations and implements price changes.
  • Uses CRM, DSR, Smart Pricing, and other sales tools at “expert” level.
  • Utilizes CRM to document account plans, customer contacts, reports of call, lead & opportunity management, and all key selling activities.

Requirements

  • A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant.
  • 6+ years experience in technical/sales/commercial related positions
  • A valid U.S. driver’s license is required
  • A minimum requirement for this U.S. based position is the ability to work legally in the United States on a permanent basis (U.S. citizen, U.S. permanent resident or qualifying Asylee / Refugee).
  • Experience in polyurethanes in commercial/technical roles
Benefits
  • Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
  • Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
  • Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
  • Employee stock purchase programs (availability varies depending on location).
  • Student Debt Retirement Savings Match Program (U.S. only).
  • Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs.
  • Travel insurance is also available in certain countries/locations.
  • Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
  • Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
  • Competitive yearly vacation allowance.
  • Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
  • Paid time off to care for family members who are sick or injured.
  • Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
  • Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
  • On-site fitness facilities to help stay healthy and active (availability varies depending on location).
  • Employee discounts for online shopping, cinema tickets, gym memberships and more.
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
salescontract negotiationmarket intelligenceaccount planningcustomer relationship managementbusiness forecastingtechnical salescommercial strategyvalue chain analysisopportunity management
Soft skills
influential leadershipcustomer intimacycross-functional collaborationstakeholder engagementconsultative sellingcustomer advocacycommunicationrelationship buildingnegotiationproblem solving
Certifications
bachelor's degreevalid U.S. driver's license