Director, Client Relationship Manager

Dow Jones

Director of Client Relationship Management focused on enhancing client engagement and strategic partnerships at Dow Jones Energy. Collaborating cross-functionally to maximize account value.

Posted 4/29/2026full-timeNew York City • New York, Texas • 🇺🇸 United StatesLead💰 $155,000 - $200,000 per yearWebsite

About the role

Key responsibilities & impact

Champion a culture of exceptional client engagement within your assigned accounts
Build deep, trusted relationships with key contacts and influential stakeholders, ensuring customers consistently realize the strategic value of the Dow Jones Energy portfolio
Drive cohesion across teams and functions to ensure clients receive a seamless, consistent experience
Work in close partnership with Commercial Managers to identify and pursue growth opportunities within the account base, including whitespace, cross-sell, upsell, and strategic account expansion
Translate client insights and market knowledge into actionable commercial strategies
Ensure clients are supported through the full commercial lifecycle — from onboarding & adoption through retention & renewal
Build and maintain engagement plans that drive usage, deepen relationships, and maximize the value of enterprise-wide licenses
Conduct continuous, investigative dialogue with customers to understand their business priorities, surface unrecognized needs, and channel actionable feedback to Product and Editorial teams
Maintain accurate and current visibility into account health, renewal risk, and expansion opportunities
Build and sustain meaningful partnerships with key accounts and influential entities across the region, acting as a trusted advisor embedded within the client's business and representing Dow Jones Energy at senior levels

Requirements

What you’ll need

At least 12 years’ experience in relationship management, account management, or commercial roles within financial data, energy markets, or B2B information services
A genuine passion for client engagement and a track record of building long-term, growth-oriented partnerships
The cross-functional leadership experience necessary for bringing people together and aligning competing priorities to achieve shared goals
Analyzing and interpreting usage data, account trends, and market signals to inform client strategy
Experience identifying expansion opportunities and translating client insights into actionable commercial recommendations
Ability to translate complex product capabilities into clear value propositions, and build credibility at every level a client’s organization
Proven experience engaging directly with internal and external c-suite stakeholders
A genuine curiosity about how AI integration is transforming the workflows, data consumption habits, and commercial decision-making of energy market participants
Experienced with Salesforce (preferable) and/or other CRM platforms

Benefits

Comp & perks

Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Insurance Plans
Lifestyle programs & Wellness Resources
Education Benefits
Family Care Benefits & Caregiving Support
Commuter Transit Program
Subscription Discounts
Employee Referral Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

relationship managementaccount managementcommercial strategydata analysismarket analysisclient engagementexpansion opportunity identificationvalue proposition developmentAI integrationusage data interpretation

Soft Skills

client engagementcross-functional leadershipbuilding partnershipscommunicationcuriositytrust buildingstrategic thinkingproblem-solvingcollaborationstakeholder management