Senior Analyst, Collections
Dow Jones
contract
Posted on:
Location Type: Office
Location: Singapore • 🇸🇬 Singapore
Visit company websiteJob Level
Senior
About the role
- Perform regular and prompt phone and email contact with assigned customers to build customer relationships, secure payment commitments, and achieve assigned collections and call quality targets to ensure minimum bad debt risk.
- Act in strict compliance with company goals, policies, and procedures as they pertain to collection activity, our collections strategy, and specified Accounts Receivable goals and objectives.
- Communicate with the Sales Department on past due accounts at specified intervals.
- Inform sales representatives and management of changes in account status in a timely manner.
- Accurately enter detailed notes and client information in the online collection tool for all interactions and progress updates.
- Escalate at-risk collection accounts promptly and effectively to mitigate potential losses.
- Meet defined department and individual goals along with assigned month-end reporting deadlines and activity metrics.
- Establish and maintain effective and cooperative working relationships within the department and company (e.g., Disputes, Accounts Receivable).
- Communicate with internal staff regarding customer payments and issues preventing a timely resolution.
- Manage customers by remaining polite, tactful, firm, and professional, and follow up frequently for payment commitments, delivering high-quality customer service in a timely manner while maintaining client confidentiality.
- Research and perform special projects and other activities as needed to support the department.
Requirements
- A Degree in Business Administration, Finance, Accounting, or a related field (preferred)
- 2-5 years of high-volume collections experience, preferably gained within a multinational corporation (MNC) environment
- Strong and effective communication skills in both English and Mandarin (written and verbal)
- Demonstrated strong attention to detail, a goal-orientation, and a consistent track record of meeting deadlines and targets
- A proven history of demonstrated success in a fast-paced, flexible environment with shifting demands and priorities.
Benefits
- Comprehensive Insurance & Retirement plans
- Paid Time Off and Leaves
- Education Benefits
- Family Care Benefits
- Career Growth Programs
- Access to Dow Jones Products
- Employee Referral Program
- Employee Well-being Support & Fitness Programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collections experienceAccounts Receivablecustomer relationship managementpayment commitmentsdata entryreportingfinancial analysisgoal orientationattention to detailmultinational corporation experience
Soft skills
communication skillsinterpersonal skillsprofessionalismtactfulnesscustomer serviceproblem-solvingteam collaborationadaptabilitytime managementconfidentiality