Customer Service Associate, Japanese & English
Dow Jones
full-time
Posted on:
Location Type: Hybrid
Location: Tokyo • 🇯🇵 Japan
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
AndroidiOS
About the role
- Provide high-level telephone and email support on Dow Jones’ suite of products and services
- Retain Dow Jones customers and increase customer loyalty
- Ensure all relevant procedures are followed from beginning to resolution
- Actively seek out opportunities for self-improvement
- Make independent decisions to resolve customer issues
- Work with other Dow Jones departments to ensure escalated issues are handled timely and correctly
- Professional ability to interact with highly valued customers and internal executives if and when applicable
Requirements
- Six months of work experience in Customer Service
- Fluent in English, for both verbal and written communication in a business setting
- Highly proficient and very fluent in Japanese, for both verbal and written communication in a business setting
- Intermediate to moderate level experience with using various technologies (iOS, Android, Windows, etc.)
Benefits
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Education Benefits
- Family Care Benefits
- Subscription Discounts
- Employee Referral Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceverbal communicationwritten communicationbilingualJapanese language proficiencytechnology proficiency
Soft skills
customer retentioncustomer loyaltyproblem-solvingindependent decision-makingself-improvementprofessional interaction