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About the role
Key responsibilities & impact- Coach and develop talented backend engineers. You'll do this through code review, pairing, and design discussions that raise the technical bar for the team.
- Run the team’s core rituals, including standups and sprint planning, and do the day-to-day work of keeping the team unblocked.
- Build reliable customer data integrations. Design and maintain the systems that continuously sync customer data from tools like Gong, Intercom, Zendesk, Slack, HubSpot, and more into Dovetail. You'll build reliable, scalable integrations with robust authentication, rate limiting, error handling, and monitoring.
- Build our core data platform. Develop the shared data pipeline that transforms raw customer data into clean, enriched datasets used across Dovetail. You'll help create a scalable foundation that powers features and future AI capabilities.
- Create reusable data infrastructure. Build systems that allow customer data to be ingested once and reused across multiple teams and products, reducing duplicate processing and making our platform faster, more efficient, and easier to scale.
- Develop data enrichment services. Build pipelines that automatically transcribe conversations, redact sensitive information, link customer records, and extract structured insights so every product surface works from the same high-quality data.
- Scale distributed backend systems. Design event-driven architectures that process millions of customer records efficiently. You'll improve system reliability, optimise processing pipelines, and build the monitoring and observability tools that help the team quickly detect and resolve issues.
Requirements
What you’ll need- Deep engineering technical expertise, operating at a senior level with 1-2 years’ experience as a tech lead or team lead, with direct exposure to engineering at scale.
- Deep backend and data processing experience, including systems that need to perform at scale. Exposure to media or data-in-motion pipelines, such as video processing or transcription, is a strong plus.
- A passion for innovation and learning. We’re an AI native business, and we expect you to already be embedding AI into your day-to-day work: knowing when to leverage it, how to direct it effectively, and how to apply it to improve the quality, speed, and impact of what you ship.
- You are pragmatic and flexible. Like your new teammates, you’re used to doing what’s necessary to get the job done. You’ll need to be comfortable with ambiguity, be resourceful to solve problems, and be able to adjust to shifting deadlines and project goals.
- When you do it, you nail it. You share our keen eye for quality. You don’t half-ass your work; what you ship is top-notch, and you cut scope before you cut quality.
- Excellent, concise communicator. You can easily convey your thoughts, opinions, and feelings with your team, and you’re able to articulate effort versus impact trade-offs.
Benefits
Comp & perks- Equity for everyone. Competitive base salary plus options, so every builder is aligned on long-term impact.
- A place to do your best work, wherever you are. Our Sydney office is built for in-person first collaboration. Our US team runs on a flexible remote setup. Either way, you've got what you need.
- Built in connection. Join a Doveclub, bond with your team regularly, and celebrate the small wins, big milestones, and cultural moments with the whole company.
- Learn and thrive. Flexible L&D and wellness benefits, choose between a generous $3000 L&D allowance, or up to $1000 on wellness.
- Time to recharge. Four weeks of accrued leave, floating public holidays, and gifted bonus Kit Kat days sprinkled throughout the year.
- Four weeks from anywhere. Up to four weeks a year doing your job from anywhere in the world. Split it up or use it all at once.
- Generous parental leave. We offer 20 weeks for primary caregivers, 12 weeks for secondary caregivers, plus return-to-work support.
- Four weeks at four years. Four years is a long time in tech, and we value loyalty. Take an additional four weeks off to reset and recharge.
- Stellar US benefits. Comprehensive health, dental, vision, 401(k), and more through Sequoia.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data IntegrationData Pipeline DevelopmentError HandlingRate LimitingMonitoring ToolsData Enrichment ServicesScalable Systems DesignTranscription ProcessingCustomer Data ManagementDistributed Systems
Soft Skills
Excellent CommunicationProblem SolvingAdaptabilityAttention to DetailPragmatism