Late-Stage Collections Specialist I
CarringtonCrisp
Collection Counselor
Dovenmuehle
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteSalary
💰 $18 - $19 per hour
Job Level
Junior
About the role
- Point of contact for delinquent accounts for collections activities.
- Answer high volume of inbound calls and/or generate high volume of outbound calls to delinquent borrowers.
- Resolve delinquent accounts by demanding and collecting the full amount due, establishing repayment plans, or proceeding with hardship assistance as appropriate.
- Counsel borrowers on options for meeting payment obligations, explain terms, and arrange repayment plans based on department procedures.
- Discuss financial status, review monthly income and expenses, and determine reason for non-payment.
- Offer Loss Mitigation assistance and explain options and processes in detail when appropriate.
- Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA).
- Follow all company and department policies and procedures and utilize proper protocols for borrowers, clients, state, and federal regulations.
- Maintain and document mortgage collection systems and databases with all activities and communications.
- Process mortgage loan payments in accordance with established guidelines.
- Consistently meet or exceed monthly goals and complete annual regulatory compliance training.
- Additional duties as assigned.
Requirements
- High School diploma or equivalent.
- Solid PC skills: Microsoft applications and loan servicing platforms.
- 1-2 years collection experience/customer service experience.
- Analytical and problem-solving skills and attention to detail.
- Effective communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences.
- Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions.
- Ability to understand and explain financial matters, details of modifications, and foreclosures in terms affected audiences understand.
- Knowledge of loan servicing software/systems. (Preferred)
- Collection experience. (Preferred)
- Call center experience. (Preferred)
- Bilingual in Spanish - must pass bilingual certification. (Preferred)
