DoubleVerify

Account Manager

DoubleVerify

full-time

Posted on:

Location Type: Remote

Location: Hong Kong

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About the role

  • Responsible for proactively managing the day-to-day Agency and/or Network partner relationships of assigned accounts.
  • Provide strategic and tactical client service to a complex, high touch customer base.
  • Proactively oversee assigned portfolios, identifying growth opportunities and up-sell potential within the existing client base.
  • Hands on management of client business processes including, but not limited to onboarding and implementation, reporting and proactive remediation, and billing.
  • Ensure the quality of services and solutions, including satisfactory resolution of all support requests, and troubleshooting of all reporting, ad-serving, or data issues.
  • Organize and conduct kick-off and on-going calls with clients and internal teams to understand campaign deliverables.
  • Compile performance evaluations for each client, highlighting the DoubleVerify value proposition throughout.
  • Monitor and report campaign performance to ensure delivery and billing and extracts insight from reports.
  • Facilitate and ensure contract billing process is administered with quality in a timely manner.
  • Understand and effectively communicate DoubleVerify’s value proposition, technology, and partnerships as relates to growth of current and prospective client accounts.
  • Successfully manage customer expectations throughout the campaign lifecycle.
  • Develop and maintain strong, active relationships with clients at both senior and mid-management levels.
  • Finesse sometimes complicated relationships across Advertisers, Agencies, Networks, Publishers, and 3rd Party Technology partners.
  • Participate in client meetings to understand partner goals and objectives.
  • Manage and/or participate in ongoing process improvement initiatives.
  • Close the feedback loop internally by providing customer insights on ways DoubleVerify may improve products and services.
  • Other responsibilities may be required such as attending offsite meetings, conferences or industry events, etc. as necessary.
  • Special projects as identified by management

Requirements

  • Experience in Sales or Account Management with a deep understanding of the online advertising industry.
  • Bachelor’s Degree or equivalent/higher level of education.
  • Exceptional command of Microsoft Excel and PowerPoint.
  • Direct experience working at one or more of the following: advertising agency, publisher, ad network or demand side platform.
  • Experience with Ad Serving technology
  • Comprehensive understanding the online media marketplace.
  • Experience managing online media products and technologies such as experience with creative trafficking, campaign management, or ad serving.
  • Self-motivated, independent thinker and a team player, who will hit the ground running.
  • Proven ability to handle multiple deliverables with tight deadlines, manage competing priorities, and consistently perform in high pressure environments.
  • Outstanding written and verbal communication skills, capable of conveying issues clearly, making points concisely and ensuring successful overall communication channels.
  • Ability to interact and communicate effectively with all levels of management including senior executive level.
  • Organized with a rigorous attention to detail, drive for excellence, and a positive “can-do” approach.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesAccount ManagementAd Serving technologyCreative traffickingCampaign managementMicrosoft ExcelMicrosoft PowerPointOnline media productsOnline advertising industryProcess improvement
Soft Skills
Self-motivatedIndependent thinkerTeam playerOutstanding written communicationOutstanding verbal communicationOrganizedAttention to detailAbility to manage competing prioritiesAbility to handle tight deadlinesPositive attitude
Certifications
Bachelor’s Degree