Customer Success Scientist

Dotmatics

Customer Success Scientist at Dotmatics supporting users of Protein Metrics software remotely. Collaborating with global teams and facilitating product adoption across various users in the science industry.

Posted 7/31/2026full-timeRemote • California • 🇺🇸 United StatesSeniorLead💰 $119,516 - $161,699 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in mass spectrometry and chromatography for large molecule characterization, with a strong background in biopharmaceutical development and analytical data management. Proven ability to deliver technical training and support while managing multiple projects and customer relationships effectively.

Highest-signal resume keywords

Mass Spectrometry ExpertiseChromatography KnowledgeLC-MS/MS Workflow DesignProject Management SkillsAdvanced Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mass SpectrometryChromatographyData AnalysisLC-MS/MSOligonucleotide CharacterizationBiotherapeutic DevelopmentAnalytical Data HandlingSoftware Applications for Data AnalysisScientific Content CreationCustomer Success Metrics

Soft Skills

Cross-Functional CollaborationCustomer AdvocacyUpsell Opportunity IdentificationManaging Competing PrioritiesTraining Delivery

Certifications & Qualifications

Ph.D. in BiochemistryPh.D. in BiophysicsPh.D. in Analytical ChemistryPh.D. in Computational Biology

Industry Keywords

BiotechBiopharmaLife SciencesResearchAnalytical Chemistry

About the role

Key responsibilities & impact

Work with customers, sales, marketing, product, and engineering teams to ensure the ultimate success of the customer
Partner with the sales team to provide pre-sales support, such as performing product demos and holding detailed scientific discussions
Independently provide post-sale support and training as the technical expert
Support marketing activities such as conference participation, webinars, application notes, training materials
Interface with the product and engineering teams to maximize the shape and pace of development
Ensure appropriate processes and tools are used to guarantee customer success
Act as a customer advocate

Requirements

What you’ll need

Advanced degree (Ph.D. or equivalent experience) in biochemistry, biophysics, analytical chemistry, computational biology, or a related field
At least 7 years of experience working in biotech/biopharma, life sciences, research, or similar industries
Deep knowledge of mass spectrometry, chromatography, and software applications for large molecule protein and/or oligonucleotide characterization
Hands-on experience with protein and/or oligonucleotide mass spectrometry data analysis
Experience with LC-MS/MS and LC-MS workflow design and troubleshooting
Understanding of the biopharmaceutical industry and the need for handling analytical data for biotherapeutic development and production
Ability to quickly learn software inside and out
Advanced communication skills acting as a cross-functional SME
Ability to identify upsell/expansion opportunities
Creating and delivering scientific/technical content
Managing multiple accounts/projects simultaneously with competing priorities
Project management skills around coordinating multi-stakeholder rollouts
Data-driven mindset — using customer usage/success metrics to identify risk or opportunity

Benefits

Comp & perks

Medical, Dental, Vision, Insurance
Health Spending Accounts
Wellness Benefits (Mental Health Apps and Fitness Perks)
Company-paid Life and Disability Insurance
401k Retirement Plan (with 4% company match; immediate vesting)
Flexible Time off Plan (for US exempt employees)