Dotmatics

Senior Cloud Operations Engineer

Dotmatics

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $112,000 - $132,000 per year

Job Level

Senior

Tech Stack

AWSCloudDockerGrafanaJenkinsLinuxMySQLPython

About the role

  • Install, provision, and administer Protein Metrics applications on Linux and Windows environments (desktop, on-premises servers, and AWS Cloud)
  • Maintain, upgrade, and migrate Protein Metrics applications for customers
  • Conduct root cause analysis following incidents and implement preventive actions; document incidents and follow up with Product Management and Engineering for resolution
  • Proactively monitor cloud environments and troubleshoot issues as they arise
  • Monitor security threats and health of systems using tools such as DataDog or CloudWatch and address alerts
  • Prepare and maintain documented operating procedures
  • Define and implement integration solutions between Enterprise Software and external tools such as ELN and LIMS
  • Communicate with customers and their IT to deploy Enterprise Software solutions
  • Act as the voice of customer for technical success in using Protein Metrics software
  • Deploying, upgrading, monitoring, troubleshooting, and maintaining desktop and client/server-based systems deployed on premises or on AWS
  • Work within a small team and report to the Enterprise Services Lead; provide support across multiple time zones with primary emphasis on North America

Requirements

  • 8-10 years of experience working in Pharma/Biopharma environments
  • Studied Computer Science, related Technical Field OR/AND Bioinformatics, Chemistry or Biology
  • Proven background in supporting cloud environments
  • Ability to cover U.S. timezones to support customers
  • AWS Deployment
  • Python, Powershell, Bash scripting
  • Linux
  • Monitoring Tools (AWS, Grafana, DataDog, CloudWatch)
  • Relational Databases (MySQL)
  • REST APIs
  • Understanding of the Biopharma or Life Science industry
  • ELN, LIMS, Mass Spec Software or other Scientific Analysis Software (nice to have)
  • Network Administration (nice to have)
  • Jenkins pipelines (nice to have)
  • Docker (nice to have)
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