Salary
💰 $112,000 - $132,000 per year
Tech Stack
AWSCloudDockerGrafanaJenkinsLinuxMySQLPython
About the role
- Install, provision, and administer Protein Metrics applications on Linux and Windows environments (desktop, on-premises servers, and AWS Cloud)
- Maintain, upgrade, and migrate Protein Metrics applications for customers
- Conduct root cause analysis following incidents and implement preventive actions; document incidents and follow up with Product Management and Engineering for resolution
- Proactively monitor cloud environments and troubleshoot issues as they arise
- Monitor security threats and health of systems using tools such as DataDog or CloudWatch and address alerts
- Prepare and maintain documented operating procedures
- Define and implement integration solutions between Enterprise Software and external tools such as ELN and LIMS
- Communicate with customers and their IT to deploy Enterprise Software solutions
- Act as the voice of customer for technical success in using Protein Metrics software
- Deploying, upgrading, monitoring, troubleshooting, and maintaining desktop and client/server-based systems deployed on premises or on AWS
- Work within a small team and report to the Enterprise Services Lead; provide support across multiple time zones with primary emphasis on North America
Requirements
- 8-10 years of experience working in Pharma/Biopharma environments
- Studied Computer Science, related Technical Field OR/AND Bioinformatics, Chemistry or Biology
- Proven background in supporting cloud environments
- Ability to cover U.S. timezones to support customers
- AWS Deployment
- Python, Powershell, Bash scripting
- Linux
- Monitoring Tools (AWS, Grafana, DataDog, CloudWatch)
- Relational Databases (MySQL)
- REST APIs
- Understanding of the Biopharma or Life Science industry
- ELN, LIMS, Mass Spec Software or other Scientific Analysis Software (nice to have)
- Network Administration (nice to have)
- Jenkins pipelines (nice to have)
- Docker (nice to have)