Operations

• Install, provision, and administer Protein Metrics applications on Linux and Windows environments (desktop, on-premises servers, and AWS Cloud)
• Maintain, upgrade, and migrate Protein Metrics applications for customers
• Conduct root cause analysis following incidents and implement preventive actions; document incidents and follow up with Product Management and Engineering for resolution
• Proactively monitor cloud environments and troubleshoot issues as they arise
• Monitor security threats and health of systems using tools such as DataDog or CloudWatch and address alerts
• Prepare and maintain documented operating procedures
• Define and implement integration solutions between Enterprise Software and external tools such as ELN and LIMS
• Communicate with customers and their IT to deploy Enterprise Software solutions
• Act as the voice of customer for technical success in using Protein Metrics software
• Deploying, upgrading, monitoring, troubleshooting, and maintaining desktop and client/server-based systems deployed on premises or on AWS
• Work within a small team and report to the Enterprise Services Lead; provide support across multiple time zones with primary emphasis on North America

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