Product Manager
Dotdigital
full-time
Posted on:
Location Type: Remote
Location: South Africa
Visit company websiteExplore more
About the role
- Own the product development for specific areas of the Fresh Relevance platform
- Drive improvements across the Fresh customer journey — ensuring onboarding is smooth, usage is intuitive, and reporting is insightful.
- Oversee the end-to-end product development lifecycle for your areas of responsibility, from concept to launch, including working with development teams within an Agile framework, ensuring the delivery of on-time and value-adding features.
- Help ensure Fresh and Dotdigital platforms are well-integrated to support seamless experiences for joint customers.
- Conduct continuous product discovery, using customer feedback, product analytics, and usability testing to identify and prioritise enhancements.
- Work with UX designers to make workflows and interfaces straightforward and easy to understand.
- Define and track success metrics for your product areas, feeding results into future planning.
- Collaborate with customer success teams to identify friction points, then design and implement improvements.
- Contribute to release planning and launch approaches for your areas, working with Product Marketing to ensure clear communication to customers.
Requirements
- demonstrable experience managing parts of a product lifecycle — from discovery and scoping through delivery, launch, and iteration — within an Agile environment.
- motivated by improving usability, stability, and overall customer success.
- experience working closely with multiple functions — engineering, UX/design, customer success, product marketing — to deliver value.
- strong empathy for users and can translate complex problems into simple, actionable solutions.
- highly organised and can prioritise effectively to keep work moving forward.
- excellent communication skills and can clearly articulate product decisions and priorities.
- Bonus points:
- Experience with SaaS products, ideally in marketing technology or personalization platforms, is preferred.
- A technical background or the ability to learn/understand technical concepts is helpful.
Benefits
- Parental leave
- Medical benefits
- Paid sick leave
- Dotdigital day
- Share reward
- Wellbeing reward
- Wellbeing Days
- Loyalty reward
- DEI commitment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product developmentAgileproduct lifecycle managementusability testingproduct analyticssuccess metricsrelease planningiterationSaaSmarketing technology
Soft skills
user empathyproblem-solvingorganizational skillsprioritizationcommunication skillscollaborationcustomer success focusmotivation for improvementadaptabilityclear articulation