Delivery Manager – Squad

DotCollective

full-time

Posted on: 12/22/2025

Location Type: Hybrid

Location: Fitzroy • 🇦🇺 Australia

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Mid-LevelSenior

About the role

Lead your squad operating as both their strategic delivery partner and internal squad leader.
Work across projects and ongoing support for merchants, ensuring their goals are achieved.
Be the face of delivery for these merchants, building trust, driving results, and executing both the roadmap and the squad to deliver sustained impact.
Balance big-picture outcomes with hands-on squad management, ensuring every initiative runs efficiently, profitably, and with precision.
Own the rollout of the merchant's annual roadmap and quarterly plans.
Collaborate with the Strategy and Design teams to introduce service expansions.

Experience in enterprise project management & account management within an agency environment.
Deep understanding of Shopify and eCommerce delivery.
Strong commercial and operational awareness, managing time, budget, and margin levers with confidence.
Excellent communication and relationship-building skills across technical and non-technical teams.
Experience leading cross-functional squads or client portfolios.
A balance of empathy and assertiveness, able to coach teams and guide clients toward the right outcomes.

Benefits

Full-time, permanent role within a dedicated squad
Hybrid / remote-first with in-person collaboration as required
Flexibility & Autonomy: We trust our team to work in ways that suit them best - outcomes matter most.
Career Growth: Shape the future of eCommerce and grow your expertise within a forward-thinking team.
Engaging Work: Work on exciting projects for some of the biggest names in retail, solving real-world challenges.

Tip: use these terms in your resume and cover letter to boost ATS matches.

enterprise project managementaccount managementeCommerce deliverybudget managementmargin management

communication skillsrelationship-buildingcross-functional leadershipempathyassertivenesscoaching