dotCMS

Backend Engineer

• Perform deep investigation of technical issues with the dotCMS product, platform, and code base
• Deliver solutions to a wide range of customer issues and build working sample code and examples
• Interact directly with clients via the support ticketing system and occasionally schedule video meetings
• Reproduce customer-reported issues and isolate issues in configuration, implementation, and/or dotCMS code
• Analyze and debug Java, JavaScript, and Apache Velocity code
• Submit bug reports, enhancement requests, and suggested bug fixes
• Provide feedback to R&D, documentation, and customer success on issues & resolutions
• Participate in daily support stand-ups and regular development team meetings
• Take part in rotating pager duty shifts to provide off-hours support for critical customer issues
• Contribute to other support-related technical and development projects as requested

Java Support Engineer