Retail Account Manager

DotActiv

Account Manager managing customer contracts and optimizing team performance at DotActiv. Engaging in project planning and contract management for retail clients in a hybrid work environment.

Posted 5/18/2026full-timeSandton • 🇿🇦 South AfricaJuniorMid-Level💰 ZAR 13,500 - ZAR 26,000 per monthWebsite

About the role

Key responsibilities & impact

Engaging with the customer and conducting a scoping session
Preparation of the data and briefing of the scanner in terms of supported duties
Receiving the Scanner input and managing the data accordingly
Utilising the data to plan and build a Shelf Plan
Obtaining approval from the customer and handing over the Shelf Plan
Building a project plan and managing the project plan accordingly
Constantly exploring contract renewal or extension
Identify growth & solution opportunities
Properly manage contract close-outs
Appropriately file all related documents and ensure administrative excellence
Optimise individual & team performance as well as all human resources functions

Requirements

What you’ll need

A Consumer Science or Commerce degree or similar degree at a recognised and accredited university
A good understanding of English (You must be able to speak, read and write at a business proficiency level)
Relevant business and staff management experience (2-3 years of proven experience), preferably within a retail environment
A valid driver’s licence and vehicle is a requirement for this role as you may be required to travel on-site to meet with clients
A working laptop - It is important that your laptop has Windows as our software is not supported with Mac PCs. Here is an article about the requirements needed to run the DotActiv software. We do offer a laptop allowance, included in the CTC.
General retail business experience within a retail environment
General business acumen
Knowledge of the principles of category management and more specifically clustering and assortment planning (beneficial)
Understand the process of space planning and how this connects to clustering and assortment planning (beneficial)
Understand merchandising principles and techniques (beneficial)
Have the necessary product knowledge and understand product ranges
Computer literate with special attention to the Google G-Suite business range
Understand the computer packages and systems currently used by DotActiv and customers (training will be provided)
Managing projects
Managing & leading while optimising people performance
You must have excellent written and verbal communication skills
Must have strong analytical skills and be able to use data analysis techniques and how to apply these to business situations
You must have excellent interpersonal and relationship-building skills
You must have a high capacity to represent the DotActiv brand
You must have a high degree of internal client engagement
You must have the ability to multitask and work cross-functionally
You must be able to remain attentive in an often busy environment
You must be naturally calm while still having a strong sense of urgency and be focused (Detail-oriented)
You must be a team player
You must be versatile enough if participation in other types of activities is required
Must be adaptable to change as different product categories present different challenges and opportunities

Benefits

Comp & perks

You’ll receive a Cost to Company of between R13 500 -R26 000 depending on your qualifications and experience
You’ll receive guidance, support and training from your line manager (Operations Manager) to ensure that you succeed as an Account Manager and can grow in your career at DotActiv
We offer you a transparent job grading system
We offer you a developmental path specific to your circumstances, allowing you to track your progress

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysiscategory managementspace planningclusteringassortment planningmerchandising principlesproject managementproduct knowledgeWindows operating systemGoogle G-Suite

Soft Skills

communication skillsanalytical skillsinterpersonal skillsrelationship-buildingmultitaskingattention to detailteam playeradaptabilityleadershipperformance optimization

Certifications

Consumer Science degreeCommerce degree