DotActiv

Support Engineer

• Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
• Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
• Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
• Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
• Provide data analysis, processing and validation using excel and SQL.
• Subject to a rotational on-call schedule, with “On-call” time being remunerated over and above your monthly total cost to company salary.

Technical Support Consultant

Full-stack Engineer

• Translating application storyboards and use cases into functional applications;
• Designing, building, and maintaining efficient, reusable, and reliable C# code;
• Ensuring the best possible performance, quality, and responsiveness of applications;
• Identifying bottlenecks and bugs, and devising solutions to these problems;
• Maintaining code quality, organisation, and automatisation.

Technical Support Consultant

C# Software Developer