Implementation Specialist – SaaS Healthcare

Dossier - Digital competency management

Implementation Specialist managing customer implementation projects for a SaaS Healthcare company. Leading onboarding, system configuration, and project success through Go-Live phase.

Posted 6/5/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $60,000 per yearWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded
Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing
Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations
Train customers on the use of the software, including best practices and workflow optimization
Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process
Coordinate collaboratively with internal teams to meet project milestones
Ensure a smooth transition from implementation to Customer Success

Requirements

What you’ll need

Bachelor's degree - Nursing Informatics degree a PLUS
2+ years software implementation experience
Prior experience in a healthcare or health IT environment strongly preferred.

Benefits

Comp & perks

401(k)
Unlimited PTO
Health Insurance
100% remote! You can work from ANYWHERE!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software implementationproject documentationproject plansstatus reportsuser guidesworkflow optimization

Soft Skills

customer relationship managementcollaborationcommunicationtrainingownership

Certifications

Bachelor's degreeNursing Informatics degree