Doppio Group

Manager

• Build relationships with key stakeholders among long-term clients including establishing a regular cadence of proactive virtual meetings and onsite visits
• Oversee day-to-day support services ensuring: Tickets are categorized, processed & prioritized correctly and responded to in a timely manner
• Internal teams are responding appropriately to address the clients’ needs and proactively communicating when others need to be involved
• SLAs are being met
• Manage client expectations and optimize client satisfaction with the intent of maximizing client retention/renewals and when appropriate, scope expansion
• Act as the primary escalation point for client concerns and delivery issues
• Manage issues on a regular basis depending on the volume and complexity of the client
• Provide weekly and monthly status reports to your clients
• Work closely with the Customer Success Manager (CSM) for each account that you are supporting
• Provide summaries of issues on a daily/weekly basis as needed
• Inform CSM if there have been any escalations from the client
• Inform CSM if there are any possible Professional Services opportunities
• Ensure that both Doppio and client adhere to the terms of the contract.

Delivery Manager – Application Managed Services

Project Manager

• Provide project leadership across a portfolio of professional services engagements
• Develop and manage project plans that meet client objectives and deliver projects on time and on budget
• Provide leadership to delivery teams, building and motivating team members through project go-live and transition to support mode
• Track progress of each project against scope, goals, budgets, timelines, etc.
• Prepare all project-related reports such as project status, resource utilization, and risk reports
• Facilitate weekly team meetings to review the status of projects and disseminate regular stakeholder updates
• Proactively identify risks, and develop and execute action plans to mitigate those risks
• Define and facilitate communication of policies, procedures, and initiatives to ensure consistency across customers and projects
• Continually refine, implement, and improve delivery methodologies for positive client experience
• Actively build and foster client relationships that result in additional work and/or referenceability

Delivery Manager – Application Managed Services

Project Manager – ERP Implementations