Customer Success Manager – Scaled Accounts

Doppel

Customer Success Manager driving digital-first engagement model for scaled accounts at Doppel. Facilitating onboarding, adoption, and expansion of AI-driven solutions for customer success.

Posted 7/27/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $130,000 - $150,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Manage a portfolio of scaled customers using a digital-first engagement model.
Drive onboarding and accelerate time-to-value.
Monitor customer health, product adoption, and engagement to identify risks and opportunities.
Execute targeted outreach based on lifecycle stage and customer health.
Promote adoption of Doppel AI capabilities through webinars, campaigns, and best practices.
Partner with the Digital Programs team to improve lifecycle campaigns.
Support renewals by proactively addressing adoption gaps.
Identify expansion opportunities and collaborate with Sales.
Capture customer feedback and partner with Product to improve the customer experience.
Maintain accurate customer data in Salesforce and Customer Success systems.

Requirements

What you’ll need

2+ years in Customer Success, Account Management, or related SaaS role.
Experience managing a portfolio of customers.
Strong understanding of onboarding, adoption, renewals, and expansion.
Comfortable using CRM, customer health, and product usage data.
Excellent written and verbal communication skills.
Ability to manage competing priorities in a fast-paced environment.
Experience with Salesforce and Customer Success platforms preferred.
Cybersecurity or B2B SaaS experience is a plus.

Benefits

Comp & perks

Competitive compensation and meaningful equity.
Flexible work environment.
Comprehensive health benefits, PTO, and parental leave.
Opportunity to help define the future of Customer Success at Doppel.