Doppel

Solutions Engineer

• Lead detection-focused trials, demos, and proof-of-concepts for mid-market prospects.
• Provide technical guidance and ensure best practices are followed throughout the sales cycle and instance deployment.
• Develop and validate detection strategies that align with customer environments while leading customer-specific platform configurations, investigating missed alerts, and validating detection efficacy.
• Assist with client escalations
• Collaborate with Product and Engineering to refine and enhance detection coverage and ensure customer satisfaction.

Field Solutions Architect

Engineer

• Enable success of enterprise clients onboarding on the Doppel platform
• Coordinate development lifecycle of various third party integrations and SIEMs
• Troubleshoot and resolve SSO and authentication-related issues (SAML, OAuth, etc).
• Enable webhook and API onboarding for internal and external customers
• Proactively identify and scale customer limits on the Doppel platform.
• Manage the development of 4-5 parallel integration work streams with multiple stakeholders
• Set and maintain deadlines with clear communications
• Bridge communication gaps between engineering and other non technical functions
• API/Webhook enablement for marketing, CSMs, sales engineers, and customers
• Able to build applications on top of our webhook platform to level up Doppel use-cases
• Own product adoption and usage metrics related to integrations.
• Create and maintain dashboards to track customer API/webhook usage and system health.
• Document and iterate on onboarding and integration best practices.

Field Solutions Architect

Forward Deployed Engineer