Technical Account Manager

Doppel

Technical Account Manager collaborating on client technical strategies and post-sale support for cybersecurity. Develops solutions and validates strategies within a fast-paced environment at Doppel.

Posted 4/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $135,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Develop and validate technical strategies strategies that align with customer environments - will drive knowledge in detections and takedowns
Provide technical guidance and best practices throughout the sales cycle and deployment.
Collaborate with customer success managers and account executives to support the customer experience from an overall technical POV
Support post-sale activities to ensure customer satisfaction.
Collaborate with Eng & Product on customer health - think about how we can get ahead of a customer having a poor health score/churn risk

Requirements

What you’ll need

3+ years of experience in security engineering, detection engineering, solutions engineering, or a similar technical customer-facing role
Strong hands-on experience with detection and investigation workflows, including designing, testing, and validating detection logic in real-world environments
Ability to translate customer needs into effective detection strategies, configuring platforms to align with diverse technical stacks and threat models
Comfort leading technical trials, demos, and proof-of-concepts, acting as a trusted technical advisor throughout the sales and onboarding lifecycle
Proven problem-solving skills, with experience investigating missed alerts, tuning detections, and validating detection efficacy
Experience supporting customers through escalations, maintaining a calm, structured, and customer-first approach
Strong collaboration and communication skills, with the ability to work cross-functionally with Sales, Product, and Engineering
Comfort operating in a fast-moving, high-growth environment, balancing technical depth with execution speed
Familiarity with security tooling, cloud environments, or detection platforms is helpful but not required
A thoughtful, curious, and resourceful mindset, with a genuine interest in improving detection coverage and customer outcomes

Benefits

Comp & perks

Meaningful equity so you share in Doppel’s success
Remote first culture with flexibility built in
Flexible PTO, comprehensive health benefits, parental leave, and more
A high growth environment where your work has immediate impact and visibility

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

security engineeringdetection engineeringsolutions engineeringdetection workflowsdetection logicproblem-solvingtuning detectionsvalidating detection efficacy

Soft Skills

collaborationcommunicationcustomer-first approachcalmness under pressurecuriosityresourcefulness