District Parts & Service Manager – Level DOE

Doosan

District Parts & Service Manager enhancing dealership operations and customer satisfaction in assigned district with Doosan Bobcat. Understanding market dynamics and promoting parts and service programs.

Posted 6/9/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Develop an understanding of the assigned District, including market potential, customer demographics, and competitive awareness.
Collaborate with dealerships to ensure quality experiences at all operational levels, fostering high customer satisfaction.
Build and maintain relationships throughout the dealer organization to achieve common goals and objectives.
Manage day-to-day activities, plans, goals, and financial resources.
Communicate customer and dealer needs effectively to relevant departments.
Contribute to the development of annual district strategies and individual dealer plans to support business objectives.
Drive district parts sales and effective stocking behaviors to meet Annual Operating Plan (AOP) targets through proactive dealer engagement.
Promote parts and service programs at dealerships to ensure comprehensive knowledge of company policies and procedures.
Advise dealership staff on service and maintenance practices for contracted products, enhancing service quality.
Support potential new dealerships in establishing their parts/service departments and assist in evaluating their capabilities.
Provide assistance during dealer termination processes as needed.
Support dealer performance through daily interactions, quarterly Parts/Service reviews, and action plan meetings.
Assist in creating actionable plans to encourage buy-in from dealer principals, parts managers, and service managers.
Ensure execution of action plan items to uphold compliance and drive continuous improvement.
Engage jointly with the dealer and dissatisfied customers to efficiently resolve complaints, ensuring timely responses and follow-ups on resolutions and satisfaction surveys.
Provide technical resources during challenging situations, demonstrating a commitment to excellent customer service.

Requirements

What you’ll need

Bachelor's degree in a relevant field
2>7 years of experience in parts and service management, operations management, or customer support within relevant industries.
Strong verbal and written communication skills for effective exchanges with dealers and customers.
Proactive engagement skills to build and maintain relationships based on trust and reliability.
Understanding of mechanical principles and equipment troubleshooting skills for effective dealer support.
Proficient in using performance data to promote accountability and implement positive changes within dealer operations.
Strong organizational skills to balance travel commitments and remote work tasks while meeting deadlines.
Ability to influence and motivate dealers and colleagues toward shared objectives.
Experience in team meetings and presenting ideas clearly to foster engagement.

Benefits

Comp & perks

N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

parts managementservice managementoperations managementcustomer supportmechanical principlesequipment troubleshootingperformance data analysisaction plan executioncompliance managementcontinuous improvement

Soft Skills

verbal communicationwritten communicationrelationship buildingproactive engagementorganizational skillsinfluencing skillsmotivational skillsteam collaborationpresentation skillscustomer service

Certifications

Bachelor's degree