Service Manager
Doosan
full-time
Posted on:
Location Type: Office
Location: South Windsor • Connecticut • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Oversee and manage world-class strategic, tactical, and technical service and support to current and potential product customers while delivering tangible continuous improvement to the business.
- Overall responsibility for trusted and timely customer support, spare parts management, service engineering, service contract execution, warrantee control and administration, and optimal field service of the company’s stationary fuel cell fleet.
- Leads the service team and the Control Center support operations.
- Cross-functionally coordinates activities, needs and project/program progress across Sales, Engineering, Test, Supply Chain, Finance and Quality departments.
Requirements
- BA/BS degree with 7-10+ years of experience.
- MA/MS degree with 4-7+ years of experience.
- Prefer degree in Engineering, Science or Technology.
- JDE training/experience a plus.
- Manufacturing/Industrial work and leadership experience.
- Finance, Sales and Materials work-along and teamwork experience.
- Multiple years’ experience in a business or field service role.
- Experience with local, regional, national and global customer support processes.
Benefits
- All personal information will be kept confidential according to EEO guidelines.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service engineeringspare parts managementservice contract executionwarrantee controlfield service managementcustomer supportproject managementmanufacturing experienceindustrial experiencebusiness service experience
Soft skills
leadershipcross-functional coordinationteamworkcommunicationstrategic thinkingtactical planningcustomer relationship managementproblem-solvingcontinuous improvementadministration