Manager, Knowledge Base
HighLevel
Senior Manager, Workforce Strategy – RTA and Innovation
DoorDash
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $143,400 - $210,900 per year
Job Level
Senior
Tech Stack
SQLTableau
About the role
- Own intraday and in-week SLA performance
- Drive the innovation agenda for WFM
- Partner with cross-functional stakeholders to connect strategy to execution
- Act as the architect of WFM innovation
- Design and operationalize execution models
- Serve as the bridge between vision and execution
Requirements
- 7+ years of experience in Workforce Management or Support Operations
- Proven track record of implementing and optimizing WFM tools and platforms (NICE, Verint, Assembled, Genesys, or similar)
- Deep expertise in building and scaling RTA functions from scratch
- Strong analytical skills and fluency with data tools (SQL, Excel, Tableau or similar)
- Passionate about innovation and automation
- Comfortable defining long-term strategy and building sustainable models
- Thrives in fast-paced, ambiguous environments
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Workforce ManagementSupport OperationsRTA functionsSQLExcelTableauWFM toolsWFM platformsautomationinnovation
Soft skills
analytical skillsstrategic thinkingexecutioncross-functional collaborationadaptabilityproblem-solvingcommunicationleadershipvisionsustainability
