Associate Manager, Consumer Retention

DoorDash

Strategic retention marketer focused on CRM programs for DoorDash's Canadian marketplace. Collaborating cross-functionally to drive customer engagement and retention through innovative campaigns.

Posted 6/25/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$113,000 - CA$141,000 per yearWebsite

Tech Stack

Tools & technologies

CloudSQLTableau

About the role

Key responsibilities & impact

Own Canada Core Marketplace lifecycle strategy — develop and execute CRM programs that drive engagement, retention, and resurrection for DoorDash's core Canadian customer base
Build end-to-end campaigns — manage audience segmentation, targeting, creative briefing, QA, launch, and post-campaign reporting within Braze
Design and iterate on customer journeys — build trigger-based and always-on CRM programs that meet customers at key moments in their lifecycle (e.g. onboarding, re-engagement, win-back)
Partner cross-functionally — collaborate with Product, Analytics, Promo Strategy, Creative Studio, and Marketing Ops to deliver cohesive lifecycle programs
Analyze and optimize — review campaign and program performance with analytics partners, identify trends, and translate findings into actionable improvements
Stay current on best practices — bring relevant learnings on lifecycle marketing, retention strategies, and CRM innovation to the broader team

Requirements

What you’ll need

4+ years of experience in CRM or lifecycle marketing
Deep familiarity with CRM technology including ESPs and marketing automation platforms (e.g. Braze, Iterable, Salesforce Marketing Cloud)
Analytical mindset with strong attention to detail
Strong writer and communicator
Basic knowledge of SQL, HTML, and data visualization platforms (e.g. Tableau, Periscope)
Knowledge of email industry best practices including contact strategies, targeting and segmentation, A/B testing, and analytics
Extremely organized, dependable, self-motivated, and ability to multi-task
Bachelor's degree or equivalent experience

Benefits

Comp & perks

paid time off
paid parental leave
wellness benefit
several paid holidays
medical benefits
dental benefits
vision benefits
disability insurance
basic life insurance
RRSP with employer match
mental health program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRMlifecycle marketingaudience segmentationtargetingA/B testingSQLHTMLdata visualizationanalyticsmarketing automation

Soft Skills

analytical mindsetattention to detailstrong writingcommunicationorganizational skillsdependabilityself-motivationmulti-tasking

Certifications

Bachelor's degree