DoorDash

Senior Support Specialist – Live Operations

DoorDash

full-time

Posted on:

Location Type: Remote

Location: California • Illinois • United States

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Salary

💰 $21,200 - $31,200 per year

Job Level

Senior

About the role

  • Support a critical operational function within DoorDash’s New Verticals business
  • Work cross-functionally across multiple teams and surface areas
  • Operate as a self-directed shift owner responsible for maintaining operational stability
  • Develop strong operational judgment in a fast-paced environment
  • Leverage automation and AI-enabled tools to improve efficiency and reduce manual effort
  • Ensure processes and workflows are executed consistently and effectively
  • Take ownership of complex issues and drive them to resolution
  • Serve as primary shift owner during assigned hours
  • Proactively monitor live fulfillment metrics to identify and resolve bottlenecks
  • Execute daily standard operating procedures and support new pilots
  • Engage consumers, merchants, or dashers via phone, text, or chat
  • Independently troubleshoot issues and drive resolution end-to-end
  • Manage and resolve cross-functional escalations
  • Act as first-line incident lead during operational disruptions
  • Leverage AI-enabled monitoring and automation tools
  • Test new tools and workflows, provide feedback, and improve efficiency
  • Create and maintain documentation to support quality and operational consistency
  • Use internal tools and dashboards to address operational issues
  • Demonstrate strong ownership and bias for action in maintaining operational excellence

Requirements

  • 3+ years of experience in dynamic, shift-based environments (e.g., e-commerce marketplaces, fulfillment, or retail management)
  • Comfort balancing multiple priorities in a fast-paced setting
  • Ability to work independently and take ownership of issues
  • Sound decision-making under pressure
  • Attention to detail and high standards in repetitive, high-volume work
  • Proficiency in spreadsheets (e.g., using filters, basic formulas, and pivot tables)
  • Communicate clearly, directly, and proactively with cross-functional partners
  • Comfort using internal tools and automation
  • Accept feedback, adjust quickly, and continuously improve work quality
  • Professional and composed when handling escalations or time-sensitive issues
  • Availability to work any day of the week, including weekends and major holidays
Benefits
  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • Wellness benefits
  • Commuter benefits match
  • Paid time off
  • Paid sick leave
  • Medical, dental, and vision benefits
  • 11 paid holidays
  • Disability and basic life insurance
  • Family-forming assistance
  • Mental health program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational judgmenttroubleshootingdata analysisspreadsheetsautomationAI-enabled toolsstandard operating proceduresdocumentationmetrics monitoringissue resolution
Soft Skills
self-directedownershipdecision-makingattention to detailcommunicationadaptabilitycomposureproactivityproblem-solvingcollaboration