DoorDash

Senior Program Manager, Tech & Insights

DoorDash

full-time

Posted on:

Location Type: Remote

Location: New York • Tennessee • United States

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Salary

💰 $156,400 - $230,000 per year

Job Level

Senior

About the role

  • Scale and mature the operating frameworks that govern how software is planned, tested, launched, and supported in production
  • Establish design review, security review, and release readiness frameworks for higher-risk technical changes
  • Embed security, compliance, and operational readiness into delivery workflows so they happen by default, not as last-minute checks
  • Build mechanisms and tools that improve T&I efficiency with measurable outcomes, including automation for routine coordination and delivery visibility
  • Improve visibility into technical debt, architectural dependencies, and cross-team impacts early enough to influence planning and prioritization
  • Partner with engineering leaders to make critical operating rigor consistent without slowing teams down
  • Improve technical delivery workflows, visibility, and governance across Jira, Slack, Workday, and other enterprise tools
  • Own the incident response program and continuous improvement mechanisms that strengthen resilience over time

Requirements

  • 8+ years of experience in technical program management, engineering program management, or a similar role in a software or systems environment
  • Strong understanding of the software development lifecycle, including design review, code review, testing, release management, and production support
  • Experience driving complex cross-functional technical programs across engineering, product, operations, analytics, and business teams
  • Proven ability to build operating models, standards, and processes that improve engineering execution without adding unnecessary overhead
  • Strong experience with dependency management, risk management, launch readiness, and delivery planning for multi-team initiatives
  • Experience with incident management, on-call models, escalation frameworks, and post-incident review
  • Experience helping teams adopt AI-enabled workflows with clear guardrails around usage, quality, security, and operational consistency
  • Strong written communication skills, including technical documentation, runbooks, operating procedures, and executive-ready updates
  • Comfort working with Jira, Slack, and similar workflow systems to improve delivery visibility, governance, and coordination
  • Ability to influence across teams, clarify ownership, and drive alignment without direct authority
  • Strong technical fluency, including the ability to understand software architecture, integration patterns, and code-level implications well enough to work credibly with engineers.
Benefits
  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • Wellness benefits
  • Commuter benefits match
  • Paid time off and paid sick leave
  • Medical, dental, and vision benefits
  • 11 paid holidays
  • Disability and basic life insurance
  • Family-forming assistance
  • Mental health program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical program managementengineering program managementsoftware development lifecycledependency managementrisk managementlaunch readinessincident managementAI-enabled workflowstechnical documentationsoftware architecture
Soft Skills
written communicationinfluence across teamsclarify ownershipdrive alignmentbuild operating modelsimprove engineering executionstrong understandingproven abilitycomfort working with teamscontinuous improvement