Collections Analyst
DoorDash
full-time
Posted on:
Location Type: Remote
Location: Mexico
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About the role
- Oversee collection of past due invoices primarily through phone calls and emails
- Research and resolve invoice/payment settlement disconnects, past due invoices, deductions, on account cash, etc.
- Research credits for pricing discrepancies and disputes
- Resolve queue and general inbox customer inquiries
- Build and maintain loyal relationships with customers
- Monitor customer delinquency and report material payment delays to the immediate manager
- Continually evaluate the processes and systems utilized and prepare well researched recommendations for enhancements
- Maintain accurate, organized, and complete customer files that assist in providing superior service to our customers
Requirements
- Exceptional fluency in English (both verbal and written)
- Bachelor's degree in Finance/Accounting
- 3 years of collection experience in a shared service environment supporting North American customers
- Proven track record of successfully managing collections and reducing AR aging balances
- Advanced negotiation skills
- Advanced Excel Skills
- Netsuite and third party collection software (Get Paid High Radius) a plus
Benefits
- Comprehensive benefits and perks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collection experiencenegotiation skillsExcelNetsuiteGet Paid High RadiusAR aging managementinvoice resolutionpayment settlementcredit researchcustomer file management
Soft Skills
communication skillsrelationship buildingproblem-solvingorganizational skillscustomer serviceresearch skillsprocess evaluationrecommendation preparationattention to detailfluency in English
Certifications
Bachelor's degree in FinanceBachelor's degree in Accounting