Operations Manager, Remote Assistance, Labs
DoorDash
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • Arizona, California • 🇺🇸 United States
Visit company websiteSalary
💰 $136,000 - $200,000 per year
Job Level
Mid-LevelSenior
About the role
- Foster a safety-first approach to all things Remote Assistance
- Lead daily, weekly and monthly operational meetings to review and lead operational performance improvements
- Work with Product and Engineering to roadmap and implement ongoing tooling and workflow improvements
- Work with Local Operations to ensure workflows and operational handoffs are seamless with increasing scale
- Coordinate multi-city teams and implement multinational operations to provide functional redundancy and deliver consistent, cost-effective performance
- Model labor needs including autonomy improvements and scale of operations
- Maintain accountability and uptime of specialized functional equipment and terminals
- Flex to nights or weekends to oversee and spot check the team
Requirements
- 6+ years of work experience
- Experience leading remote assistance or operational programs, including large teams
- Prior experience in robotics or autonomous vehicles
- Experience with custom Remote Assistance platforms, JIRA, Slack and other tools
- Believe in 1% improvement every day.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off and paid sick leave in compliance with applicable laws
- medical benefits
- dental benefits
- vision benefits
- 11 paid holidays
- disability insurance
- basic life insurance
- family-forming assistance
- mental health program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
remote assistanceoperational performance improvementsroboticsautonomous vehiclescustom remote assistance platforms
Soft skills
leadershipaccountabilityteam coordinationflexibilitycontinuous improvement