Catering Merchant Support Specialist
DoorDash
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $31 per hour
Job Level
JuniorMid-Level
About the role
- Own merchant onboarding and post-sale quality support
- Minimize catering selection churn and ensure a great merchant experience.
- Respond to catering pilot email questions and perform weekly checks on large order merchant quality program.
- Audit and update the menus of all Merchants participating in the Large Order Program.
- Gather comprehensive metadata for all Merchants live on the Large Order Program.
- Assess and address price inflation among Merchants in the Large Order Program.
Requirements
- 2+ years experience working in customer support, operations, or account management.
- Ability to prioritize varying tasks.
- Ability to adapt to changing priorities, environments, and challenges while maintaining focus and effectiveness.
- Critical thinking to evaluate and resolve situations where established procedures are insufficient or unavailable.
- Accuracy and thoroughness in all tasks, paying attention to detail and maintaining high standards of quality.
- Comfortable with varying levels of ambiguity.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical benefits
- Dental benefits
- Vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer supportoperationsaccount managementprioritizationadaptabilitycritical thinkingattention to detailaccuracyproblem-solvingambiguity management