Enterprise Customer Success Manager

Donorbox

Enterprise Customer Success Manager retaining strategic nonprofit accounts for Donorbox, a fundraising and donor management platform. Driving renewals, expansion, product adoption, and fundraising outcomes through data-informed account strategies.

Posted 8/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer success within the nonprofit sector, leveraging data analysis and CRM tools to optimize client relationships and revenue. Proficient in developing strategic account plans and providing high-quality support to ensure client satisfaction.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementData AnalysisCRM ProficiencyNonprofit Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisAccount ManagementCustomer Success ManagementStrategic Account PlanningFundraising Strategy

Soft Skills

Excellent Communication SkillsOrganizational SkillsCompassionEmpathy

Tools & Technologies

HubSpotClientSuccessSalesforce

Industry Keywords

Nonprofit OrganizationsB2B SaaSClient RetentionClient SatisfactionMarket Position

About the role

Key responsibilities & impact

Manage and retain Tier 1 and strategic accounts and build long-term relationships to ensure client satisfaction
Develop strong relationships with top clients, understanding their mission, market position, and fundraising goals
Advocate for and optimize the product to increase client revenue and utilization
Provide insights and best practices on implementation, UX, and marketing to clients
Develop systems to manage a large number of accounts proactively and efficiently
Use business judgment to prioritize accounts and allocate resources efficiently
Use data analysis to develop and implement strategies to optimize revenue
Make recommendations to help clients fundraise more effectively
Provide support via email, phone, and video conference to resolve client issues and answer questions
Collaborate with team members to resolve issues and ensure high-quality service
Communicate with managers and executives to build efficient processes and workflows
Record and track all customer interactions in HubSpot

Requirements

What you’ll need

3+ years of experience serving a nonprofit as a volunteer, board member, or employee
5+ years of experience as a Customer Success Manager in a B2B SaaS business model
Proven experience in account management, sales, customer success, or support roles
Competency in a CRM required; ClientSuccess/HubSpot preferable
Comfort with data analysis, spreadsheets, and CRMs such as ClientSuccess, HubSpot, and Salesforce
Ability to learn and use various systems to understand client needs
Excellent written and verbal communication skills
Ability to work independently with strong organizational skills and attention to detail
Compassion and empathy toward nonprofits and understanding of their challenges
Bachelor's degree in a related field
Experience developing strategic account plans for risk mitigation and client retention
Direct professional experience working with nonprofit organizations
Fluency in spoken and written English and French
Must be eligible to work in the United States; employer participates in E-Verify for newly hired U.S. employees

Benefits

Comp & perks

Fully remote work from the comfort of your home
Generous time off policy of 21 days (birthday included 🎉), 8 designated/floating holidays, 2 paid volunteer days, and 5+ sick days (dependent on state)
Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare), dental, vision, and life
401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4%
Reimbursement package for home office expenses and professional development, up to $1.5k
Eligibility for employee equity plan (stock options)
Wellness program with fitness and mindfulness classes
Love your work and our mission of serving nonprofits!