Donorbox

People Operations Specialist – Payroll & Benefits

Donorbox

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $70,000 - $80,000 per year

About the role

  • Coordinate payroll and contractor payments across vendors including TriNet, Rippling, and Deel, ensuring employees and contractors are paid accurately and on time
  • Audit payroll data each cycle (new hires, terminations, compensation updates, benefits deductions) in partnership with Finance
  • Maintain compliance with multi-state payroll regulations and support accurate processing of international contractor payments through vendor platforms
  • Manage payroll-related correspondence including state tax notices and compliance documentation
  • Troubleshoot payroll issues and resolve discrepancies with vendors and employees
  • Partner closely with Finance to reconcile payroll reports, benefits deductions, and tax reporting
  • Administer U.S. and Canadian benefits programs, including medical, dental, vision, disability, and retirement plans, partnering with vendors such as TriNet (U.S.) and Sterling Brokers / Open Access (Canada)
  • Manage benefits enrollments, changes, and terminations in coordination with benefits vendors and within TriNet, Rippling, and BambooHR
  • Serve as the primary point of contact for employee benefits and payroll questions
  • Administer and track time-off policies and balances for employees and contractors across systems including TriNet, Rippling, and BambooHR
  • Administer and track leaves of absence (LOA) including parental, medical, and statutory leaves
  • Lead annual benefits renewals and vendor coordination, including supporting negotiations, in partnership with HR leadership and Finance
  • Maintain accurate employee data across Rippling, BambooHR, TriNet, and Deel, ensuring alignment between HR, payroll, and benefits records
  • Generate offer letters and onboarding documentation in partnership with Talent Acquisition
  • Coordinate payroll and benefits setup for new hires and offboarding employees
  • Conduct new hire onboarding sessions covering payroll, benefits, and HR systems
  • Maintain compliance documentation including required trainings, policy acknowledgments, and regulatory postings
  • Support ongoing maintenance of the Employee Handbook and HR policies
  • Manage relationships with payroll, benefits, and HR system vendors
  • Support ongoing administration and optimization of Rippling, including payroll-related workflows, deductions, and employee data
  • Identify opportunities to streamline HR workflows, automate processes, and improve operational efficiency
  • Create and maintain process documentation and SOPs for payroll, benefits, and HR operations
  • Support internal reporting, audits, and compliance reviews related to payroll and benefits

Requirements

  • 3+ years of experience in payroll, benefits administration, or HR operations in a multi-state U.S. environment
  • Hands-on experience administering Rippling, including payroll workflows and employee data management
  • Familiarity with Canadian payroll is highly preferred, but not required
  • Experience coordinating payroll with vendors and auditing payroll data for accuracy
  • Strong understanding of U.S. payroll regulations and benefits administration
  • Experience serving as a primary point of contact for payroll or benefits questions
  • Experience supporting HR compliance processes such as policy acknowledgments, required trainings, audits, or handbook updates
  • Highly detail-oriented with strong analytical and problem-solving skills and the ability to manage sensitive employee data with accuracy and discretion
  • Strong organizational with the ability to manage multiple systems and workflows
  • Collaborative mindset and ability to work cross-functionally with Finance, HR, and Operations
  • Proven ability to negotiate and manage vendor relationships
  • Experience working in a remote or distributed company environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payroll administrationbenefits administrationHR operationsdata auditingvendor coordinationcompliance documentationemployee data managementprocess documentationU.S. payroll regulationsCanadian payroll
Soft Skills
detail-orientedanalytical skillsproblem-solving skillsorganizational skillscollaborative mindsetnegotiation skillsdiscretioncross-functional teamworkcommunication skillsoperational efficiency