Donegal Insurance Group

Underwriter

• Select, price and develop coverage terms for small commercial lines accounts to achieve profitable underwriting results and assist with providing leadership, support and coaching for the underwriting function
• Review new business applications to evaluate degree of risk involved
• Accept or decline risks based on company’s underwriting policies
• Review application for completeness
• Contact agents for missing or incomplete information
• Using sound underwriting judgment and technical skills, and continued personal development to meet the company goals of quality and timeliness
• Assist data entry unit on the processing of new business, renewals, policy changes and all other related transactions
• Interpret insurance coverage’s for agents and insureds; answer telephone inquiries from agents and insureds regarding coverages and pricing
• Maintain and establish good working relationship with agents and communicate underwriting decisions to agents and insureds
• Review policy renewal information to determine if properly priced based on exposure; determine if policy should be renewed based on company criteria
• Review and approval all policy changes submitted
• Assist other functions or departments with enhancing and developing existing products in order to enhance the underwriting process

Small Business Underwriting Assistant

Underwriting Assistant

Account Manager

• New Business responsibilities focused on new business applications, quotes, direct quotes, account cross sell, account rounding, account upsell and bookrolls
• Account Management inclusive of renewal underwriting, endorsement processing, certificates of insurance and account support as needed
• Serve as the primary contact and liaison with agents of the Service Center and managing the day-to-day servicing, renewals, and new business
• Manages account(s) oversight directly with customers and agents to include New Business quoting, direct quoting and Renewal Underwriting
• Respond to questions regarding product availability and discounts, billing and payment options, policy status, complaints and other customer/agent inquiries in a first time final manner.
• Deliver strong customer service by responding within 24 hours to inquiries, concerns, emails, and faxes, and returning phone calls same day
• Efficiently handle incoming calls and/or e-mails from existing customers and agents. May handle outbound calls and follow up work as required to process requests
• Provide accurate policy information to policyholders and agents regarding commercial lines insurance products
• Develop and maintain relationships with agents, customers, other team members
• Maintain current understanding of service techniques, underwriting guidelines and product offerings
• Research underwriting information and request appropriate underwriting support documentation needed for each account

Small Business Underwriting Assistant

Underwriting Assistant

Commercial Lines Service Center Account Manager