Donatti Professionale

Customer Success Consultant, CS

Donatti Professionale

full-time

Posted on:

Location Type: Hybrid

Location: Belo Horizonte • Brazil

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About the role

  • Support, develop and retain the brand's distributor partners by providing commercial assistance, order-management support, performance monitoring and business growth guidance, ensuring a positive, human-centered experience at every touchpoint.
  • Handle outbound and inbound support for distributors via phone, WhatsApp and email.
  • Register new distributors and support onboarding (training, first orders, commercial policies, etc.).
  • Monitor monthly sales targets and KPIs for each distributor, identifying opportunities to increase product mix and penetration.
  • Send campaigns, promotions and product launches to stimulate repurchase and engagement.
  • Monitor product turnover, minimum stock levels and sell-out activities in coordination with trade marketing.
  • Keep the CRM and commercial tracking reports up to date.
  • Gather feedback from the channel to improve products, processes and customer service.

Requirements

  • High school diploma (preferably pursuing a bachelor's degree in Business Administration, Marketing, Communications or related fields).
  • Previous experience in commercial/customer service or B2B telesales.
  • Good verbal and written communication skills and proficiency with digital tools (CRM, Google and Microsoft tools, WhatsApp Business, etc.).
  • Experience with distributor channels, the cosmetics industry or consumer goods is desirable.
Benefits
  • Health insurance
  • Bonus
  • Food allowance
  • Dental insurance
  • Meal voucher
  • Transportation voucher
  • Fuel allowance
  • 50% discount on Donatti products
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order managementperformance monitoringsales target monitoringKPI identificationproduct mix optimizationcustomer serviceB2B telesales
Soft Skills
communication skillscustomer experience focusfeedback gatheringtraining support
Certifications
high school diplomabachelor's degree in Business Administrationbachelor's degree in Marketingbachelor's degree in Communications