DOMVS iT

Junior Level 1 Support Analyst

DOMVS iT

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Junior

Tech Stack

RPA

About the role

  • Act as the first level of support (L1), performing triage, logging, and follow-up of tickets
  • Manage and organize support queues (2 queues / average ~100 tickets per month)
  • Contact users to gather information, route requests, and provide status updates
  • Record and maintain evidence and documentation of support activities
  • Assist with product and automation (RPA) support, using tools such as Automation Anywhere
  • Perform access provisioning and basic operational procedures
  • Ensure proper escalation to higher support levels when necessary
  • Follow processes and best practices based on ITIL

Requirements

  • Previous experience in Technical Support / Service Desk / Help Desk (L1)
  • Basic knowledge of ITIL (incidents and requests)
  • Experience with ticketing/tracking systems
  • Strong communication skills and ease interacting with end users
  • Organized and detail-oriented
  • Proactive and collaborative mindset
Benefits
  • Meal Allowance (Flash - R$ 900.00 per month)
  • Transportation Allowance (as needed)
  • Bradesco Health and Dental Plan
  • Specialization program (up to 30% of your postgraduate tuition for the first 12 installments — after 12 months of employment)
  • Language assistance
  • Clude Saúde (medical consultation platform)
  • Day off on your birthday + gift
  • TotalPass
  • Udemy platform
  • Paid referral bonus (for each hired referral, the employee receives R$1,000.00)
  • Merit platform (Domvs exclusive platform to give and receive merits; accumulated merits can be exchanged for vouchers such as iFood, Outback, etc.)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportservice deskhelp deskticketing systemsaccess provisioningoperational proceduresautomationRPA
Soft Skills
communication skillsinterpersonal skillsorganizational skillsdetail-orientedproactive mindsetcollaborative mindset