Services Solutions Director

Domo

Services Solutions Director at Domo shaping outcome-driven services engagements to enhance customer adoption and platform value. Leading cross-functional collaboration and pre-sales activities for strategic opportunities.

Posted 4/30/2026full-timeRemote • Utah • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Lead consultative discovery with business and technical stakeholders to identify customer priorities, clarify desired outcomes, and define the most effective services approach;
Design and scope services engagements that accelerate adoption, support measurable business value, increase platform and credit consumption, and create a path for renewal and expansion;
Partner early with Sales, Customer Success, and other internal stakeholders on strategic or complex opportunities to shape solution direction, service strategy, and phased roadmaps;
Translate customer needs into clear commercial and delivery artifacts, including solution summaries, proposals, level-of-effort estimates, pricing recommendations, assumptions, exclusions, success criteria, and Statements of Work;
Drive consistency and rigor in scoping by applying structured estimation logic, risk identification, dependency management, and clearly defined deliverables and boundaries;
Help evolve Domo’s services packaging strategy by contributing to modular, repeatable, and outcome-based offerings that balance customer flexibility with delivery clarity and margin discipline;
Support services pipeline development by identifying opportunities for attach, expansion, and value realization through sales activity, customer signals, roadmap conversations, and platform usage patterns;
Serve as a key pre-sales partner across multiple services motions, including Professional Services, partner-led delivery, specialized consulting, and AI-related solution opportunities;
Enable internal field teams through playbooks, templates, frameworks, training, and best practices that improve how services are positioned, scoped, sold, and handed off;
Review and guide partner-led scopes and partner-authored SOWs to ensure alignment with Domo standards, protect delivery quality, and reduce downstream risk;
Partner with post-sales and delivery teams to ensure clean transition from pre-sales to execution, including knowledge transfer, scope intent, assumptions, risks, and customer context;
Contribute to the ongoing refinement of Domo’s services go-to-market model, including proposal frameworks, SOW standards, estimation methodology, and scalable pre-sales processes;
Support the design and scoping of AI-enabled, automation-driven, and agent-based solutions by translating business use cases into practical implementation approaches and service plans.

Requirements

What you’ll need

7+ years of experience in solution consulting, professional services, solution architecture, pre-sales services, or a related customer-facing role within SaaS, data, analytics, or enterprise technology;
Demonstrated success scoping and structuring services engagements, including consultative discovery, solution design, estimation, proposal development, and SOW creation;
Strong business acumen with the ability to connect customer priorities, business outcomes, platform capabilities, and commercial structure into a coherent services recommendation;
Experience working across complex stakeholder environments, including Sales, Customer Success, Delivery, Partners, and executive customer audiences;
Strong understanding of solution architecture, data ecosystems, analytics workflows, governance considerations, adoption planning, and implementation strategy;
Ability to frame and package services in a repeatable yet tailored way, including phased roadmaps, modular service constructs, or outcome-based engagement models;
Experience working with partners in co-sell, co-scope, or co-delivery environments, including reviewing partner-authored scopes or enabling partner quality and consistency;
Familiarity with AI, automation, workflow, or agent-based solution patterns and the ability to apply them pragmatically in customer-facing services conversations;
Strong written and verbal communication skills, with the ability to produce polished customer-facing and internal-facing materials;
Strong executive presence and the ability to navigate both strategic business conversations and practical delivery considerations;
Hands-on familiarity with Domo is strongly preferred, especially in areas such as data integration, visualization, App Studio, Workflows, Domo Everywhere, and AI-related capabilities;
Bachelor’s degree in business, analytics, computer science, information systems, or equivalent practical experience; advanced degree is a plus;
Ability to travel up to 10–20% as needed for strategic workshops, customer meetings, partner planning, and internal onsite sessions.

Benefits

Comp & perks

Domo is an equal opportunity employer

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Hard Skills & Tools

solution consultingprofessional servicessolution architecturepre-sales servicesconsultative discoverysolution designestimationproposal developmentSOW creationdata ecosystems

Soft Skills

business acumencommunication skillsexecutive presencestakeholder managementproblem-solvingcollaborationadaptabilitystrategic thinkingcustomer engagementpresentation skills

Certifications

Bachelor’s degreeadvanced degree