NOC Monitoring Technician

Domo Inovação

Monitoring data center environments and escalating incidents to ensure IT service continuity at Banco Mercantil. Working in a diverse and inclusive innovation hub.

Posted 6/24/2026full-timeRemote • BrasilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

LinuxTCP/IPUnix

About the role

Key responsibilities & impact

Monitor the data center environment and dispatch resolution teams to address contingencies as needed, ensuring the availability and continuity of IT services;
Log incidents in the company's platforms and control tools, detailing the type of problem (system, network, or other technological environment) to document and record incidents in the control systems;
Perform workaround actions for contingencies in any environment according to the provided directions and following established problem-resolution protocols;
Escalate incidents following contingency response guidelines to route them correctly to the appropriate support teams;
Prepare reports on indicators and metrics established by the Coordination team, producing information used to guide the strategy for Incident and Problem Management.

Requirements

What you’ll need

High school diploma; completed or in-progress technical/vocational training in a technology-related field;
Basic knowledge of networking (routers, TCP/IP, links, switches, etc.);
Knowledge of operating systems: Linux, Windows, UNIX;
Basic understanding of ITIL and COBIT;
Availability to work a 12x36 shift schedule;
Candidates will be advantaged by additional technology-related courses or certifications.

Benefits

Comp & perks

Health insurance and dental plan
Wellhub (Gympass)
Transportation allowance
Meal and food allowance
Domo School (learning platform) and partnerships with educational institutions
Private pension plan
Life insurance
Day off
Extended maternity and paternity leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

networkingLinuxWindowsUNIXITILCOBIT

Soft Skills

problem resolutionincident managementcommunication

Certifications

technical/vocational training