Property Technology Enablement Specialist

Dominium

Centralized Technology Support Specialist at Dominium implementing and supporting EliseAi for affordable housing. Collaborating with site teams and regional leadership for effective training and ongoing support.

Posted 7/25/2026full-timeDallas • Arizona, Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating technology enablement initiatives, providing training, and analyzing adoption metrics to enhance platform usage and support. Proficient in troubleshooting and collaborating with cross-functional teams to optimize operational efficiency.

Highest-signal resume keywords

EliseAI CoordinationTraining DeliveryData AnalysisTicketing Systems ProficiencyCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProblem-SolvingOrganizational SkillsTraining DevelopmentAdoption Metrics Tracking

Soft Skills

Interpersonal SkillsDetail-OrientedCommunication Skills

Tools & Technologies

Microsoft Office SuiteTicketing SystemsAI ToolsProperty Management Software

Industry Keywords

Technology EnablementCustomer SupportProperty ManagementAdoption MetricsCross-Functional Collaboration

About the role

Key responsibilities & impact

Coordinates EliseAI rollout schedules and readiness activities in partnership with regional and site leadership.
Partners with Operations Training Specialist to deliver live and/or virtual training sessions tailored to site roles and responsibilities.
Tracks adoption metrics and provides coaching or follow-up training to underutilizing sites.
Serves as the first point of contact for EliseAI-related support tickets within the region.
Troubleshoots and resolves issues in collaboration with internal and external teams.
Monitors EliseAI usage across sites to identify trends, gaps, and opportunities for improvement.
Generates regular reports on adoption, engagement, ticket volume, and resolution times.
Analyzes data to identify sites that may require additional support, training, or intervention.
Shares insights with regional and centralized teams to inform strategic decisions and resource allocation.
Provides regular updates to regional leaders on adoption progress, support trends, and opportunities for optimization.
Collaborates with cross-functional teams to share feedback and contribute to platform enhancements.

Requirements

What you’ll need

2+ years of experience in property management, technology enablement, or customer support.
Proficiency in ticketing systems and Microsoft Office Suite; experience with EliseAI is a plus.
AI tools or property management software platforms preferred.
Strong communication and interpersonal skills with the ability to train and support diverse teams.
Detail-oriented with excellent organizational and problem-solving abilities.

Benefits

Comp & perks

Competitive salary
Incentive bonus program
Training and development programs
Career growth opportunities
Community volunteer and outreach programs
Comprehensive benefits package including:
Basic Life and AD&D
Employee, Spouse and Child Supplemental Life and AD&D
Short and Long-Term Disability insurance
Medical, Dental, and Vision coverage
Optional Health Savings Accounts
Medical and Dependent Care Flexible Spending Accounts
Voluntary Benefits (Accident, Critical Illness, Whole Life)
Employee Assistance Program
401(K) plan
Health and Financial Wellness Programs
Paid Time Off including Paid Holidays and Floating Holidays
Paid Parental Leave
Education Reimbursement
Employee Recognition
Dominium Employee Emergency Fund