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About the role
Key responsibilities & impact- Coordinates onboarding programs for Property Management new hires, ensuring a structured and consistent onboarding experience
- Collaborates with Human Resources on preboarding activities, HRIS integration, and completion of required documentation and compliance training, including Fair Housing, Harassment Prevention, and Safety
- Delivers virtual and/or in‑person orientation sessions aligned with company culture, policies, and regulatory requirements
- Designs, updates, and maintains onboarding schedules, materials, learning paths, and resources to support new hire readiness
- Partners with the Lead Onboarding Specialist and hiring managers to customize onboarding plans based on role requirements, workforce needs, and evolving business priorities
- Oversees course enrollment, progression, and completion within the Learning Management System (LMS), including follow‑up on overdue or incomplete training
- Serves as a primary point of contact for new hires throughout the onboarding period, providing guidance, clarification, and ongoing support
- Ensures new employees have timely access to required tools, systems, credentials, and job‑specific resources by coordinating with IT and department leaders and resolving access issues efficiently
- Provides instruction and support related to system usage, technology tools, and locating role‑specific resources
- Fosters a welcoming and inclusive onboarding experience that reflects company values, supports engagement and retention during the first 90 days, and includes 30‑, 60‑, and 90‑day check‑ins or surveys
- Partners with HR Onboarding Specialists and HR Business Partners to identify trends and address early performance or engagement concerns
- Evaluates onboarding effectiveness by tracking completion rates, analyzing data and feedback, reporting progress to business leaders, and recommending continuous improvements
- Supports additional initiatives and projects as assigned, including system enhancements, property takeovers, acquisitions, or portfolio expansions requiring onboarding support
Requirements
What you’ll need- Bachelor’s degree in Human Resources, Business, or related field (or equivalent combinations of education and/or experience)
- Two (2) years of experience in customer service, guest services or administrative coordination
- Two (2) years of experience in property management
- Proficient in Microsoft Office (Word, Excel, Outlook) preferred
- Previous experience with Yardi Voyager, RentCafe, and EliseAI preferred
- Strong organizational and communication skills including facilitation and presentation skills
- Ability to manage multiple priorities in a fast-paced environment
- Bilingual proficiency in English and Spanish preferred.
Benefits
Comp & perks- Competitive salary
- Incentive bonus program
- Training and development programs
- Career growth
- Community volunteer and outreach programs
- Basic Life and AD&D
- Short and Long-Term Disability insurance
- Medical, Dental and Vision coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Voluntary Benefits (Accident, Critical Illness, Whole Life)
- Employee Assistance Program
- 401(K) plan
- Health and Financial Wellness Programs
- Paid Time Off including Paid Holidays and Floating Holidays
- Paid Parental Leave
- Education Reimbursement
- Employee Recognition
- Dominium Employee Emergency Fund
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
onboarding programsHRIS integrationcompliance trainingLearning Management System (LMS)data analysisMicrosoft OfficeYardi VoyagerRentCafeEliseAIcustomer service
Soft Skills
organizational skillscommunication skillsfacilitation skillspresentation skillsproblem-solvingsupport skillscollaborationadaptabilityengagementretention