Client Services Specialist – Temporary
Dominion Diagnostics
full-time
Posted on:
Location Type: Hybrid
Location: North Kingstown • Rhode Island • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Responds to all inquiries received in the Client Services call center
- Provides information and account support to all internal and external parties
- Responds to all incoming inquiries from clients and Dominion Sales Executives
- Responsible for handling calls from new and existing customers regarding a variety of requests
- Utilizes knowledge of Dominion Diagnostics business and products to better serve our customers and support our accounts.
Requirements
- minimum of two years experience in a customer service environment, preferably in a clinical laboratory setting
- Knowledge and practice of customer service standards and procedures
- Telephone skills
- Knowledge of modern office equipment and administrative procedures
- Computer savvy
- Problem-solving skills
- Multitasking
- Skill in the use of personal computers and related software applications, such as Excel and Microsoft Word
- Strong verbal and written communication skills
- Ability to prepare and process administrative paperwork
- Organizational/planning skills
- Ability to prioritize duties
- Ability to maintain confidentiality and professionalism
- Ability to work efficiently and cooperatively.
Benefits
- medical, dental, and vision coverage
- a 401(k) plan with an employer match
- paid time off
- employer-paid life and disability insurance with additional buy-up coverage options
- tuition and continuing education reimbursement
- other voluntary benefits, like Pet Insurance
- annual wellness program for all employees and their families
- annual bonus may be paid to eligible employees based on organizational and individual performance
- full access to an Employee Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer service standardstelephone skillsproblem-solvingmultitaskingadministrative paperworkExcelMicrosoft Word
Soft skills
strong verbal communicationstrong written communicationorganizational skillsplanning skillsability to prioritizeconfidentialityprofessionalismcooperation