Outcomes Tester

Domestic & General

Outcome Tester assessing customer journeys and regulatory risks for Domestic & General, a provider of domestic appliance aftercare. Producing insights and recommendations to improve customer and business outcomes.

Posted 8/4/2026full-timeBrighton • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in analyzing customer interactions and identifying trends, risks, and areas for improvement, while effectively communicating insights and recommendations to stakeholders. Committed to promoting a culture of continuous improvement and integrity in line with regulatory requirements.

Highest-signal resume keywords

Outcome TestingReport-Writing SkillsData AnalysisRegulatory KnowledgeCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisReport WritingTrend IdentificationRisk AssessmentInsight Interpretation

Soft Skills

Communication SkillsRelationship BuildingProactive ApproachProblem SolvingAdaptability

Industry Keywords

FCA Consumer OutcomesFCA HandbookData Protection PrinciplesContinuous ImprovementCustomer Journey Assessment

About the role

Key responsibilities & impact

Deliver outcome testing across customer interactions using an established testing framework
Assess customer journeys and identify potential customer, regulatory or commercial risks
Produce clear, insightful reporting highlighting trends, risks and opportunities for improvement
Escalate concerns through appropriate channels in a timely manner
Work with stakeholders across the business to share findings and support positive change
Contribute to continuous improvement initiatives
Promote a culture of investigation, innovation and better ways of working

Requirements

What you’ll need

Experience analysing information and identifying trends, risks and areas for improvement
Strong report-writing skills and ability to present findings clearly to varied audiences, including senior stakeholders
Excellent communication and relationship-building skills
Ability to interpret data and turn insight into meaningful recommendations
Proactive approach and confidence working in a fast-paced environment with competing priorities
Knowledge of relevant regulatory requirements, such as FCA Consumer Outcomes and FCA Handbook, advantageous
Knowledge of Data Protection principles advantageous
Strong commitment to integrity, accountability and delivering the right outcomes for customers
Successful completion of referencing process, including credit and criminal record checks

Benefits

Comp & perks

Personal and Professional growth encouraged
Internal Mobility programmes providing networking opportunities
Leadership development programmes
Hybrid working
Health Cash Plan
Instant discounts
Credit building tool
Salary Finance Loans
Electric vehicle leasing
Long service awards
Free Domestic & General protection plan each year
Discounted rates of up to 50% on additional protection plans
Tailored support and training
Clear career progression