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Customer Sales Advisor – Retentions
Domestic & GeneralCustomer Sales Advisor enriching customer experience through personalized solutions. Working remotely or hybrid while achieving retention targets for Domestic & General.
About the role
Key responsibilities & impact- As a Retentions Advisor, you’ll be at the heart of our customer experience, helping customers rediscover the value of staying with us.
- By building rapport, asking the right questions, and offering personalized solutions, you’ll make a real difference in every conversation.
- This is a dynamic and fast-paced role where you’ll start your day on our telephony system, speaking with a high volume of customers.
- You’ll work towards clear retention targets while ensuring every interaction meets FCA standards.
Requirements
What you’ll need- Self-Driven - You are motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements.
- Empathetic and an active listener – Understanding customer’s needs is crucial for recommending suitable products and building trust.
- Resilient and adaptable – Sales can be high-pressure, and regulations evolve.
- Curious and growth mindset – A willingness to learn about new products, compliance updates and client perspectives.
- Clear communicator – Explaining products transparently and avoiding jargon or misleading language, is a regulatory must.
- Independent - You are the right combination of ambitious and innovative, whilst able to work autonomously in a home-based position.
Benefits
Comp & perks- Average Bonus Earnings of £8,400 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
- Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
- Work-Life balance with a hybrid role
- Health Cash Plan
- Instant discounts
- The new credit building tool
- Salary Finance Loans
- Electric vehicle leasing
- Long service awards
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
self-drivenempatheticactive listenerresilientadaptablecuriousgrowth mindsetclear communicatorambitiousinnovative