Head of Loyalty – Partnerships
Domes Resorts
full-time
Posted on:
Location Type: Hybrid
Location: Thessaloniki • 🇬🇷 Greece
Visit company websiteJob Level
Lead
About the role
- Architect and launch Domes’ new loyalty ecosystem, combining subscription and points-based mechanics across hospitality, F&B, retail, and external partners.
- Design the full program structure, including tiers, benefits, earning/redemption rules, and overall rewards economics.
- Build and manage a multi-market partner network across Greece, the UK, Germany, Spain, and Portugal, spanning travel, lifestyle, retail, and financial services.
- Lead the development of a co-branded bank/card partnership, from negotiation through launch and ongoing performance management.
- Oversee the loyalty app roadmap with the Product Lead, ensuring a seamless digital experience and continuous feature advancement.
- Drive member acquisition, engagement, and retention strategies to reach a target of 50,000 members.
- Leverage data and customer insights to optimize program performance, measure ROI, and guide strategic decisions.
- Ensure GDPR and regulatory compliance across financial, data, and regional requirements.
- Manage and grow a cross-functional loyalty and partnerships team, fostering collaboration and execution excellence.
- Act as the internal champion of loyalty and customer value, shaping Domes’ global customer engagement strategy.
Requirements
- 5–7 years of progressive experience in loyalty, partnerships, CRM, or comparable commercial roles, with a proven track record of delivering growth, engagement, and customer value.
- Background in industries such as airlines, hospitality, telecom, retail, fintech, or lifestyle brands, bringing a deep understanding of customer behavior, program economics, and partner ecosystems.
- Demonstrated strength in partnership negotiation, including the ability to structure, pitch, and secure impactful collaborations that drive both commercial outcomes and member value.
- Entrepreneurial, global mindset, comfortable working across markets, navigating cultural nuances, and building new initiatives in fast-moving, international environments.
Benefits
- Becoming a member of an organization, the number one priority is its people, it cares about their well-being, and it gives them room to grow and develop their skills.
- Various and diverse opportunities within the Group.
- Feeling safe and secure within a fast-paced organization.
- Competitive compensation package paired with a performance-based bonus program.
- Attractive travel benefits, offering access to unique destinations and experiences.
- High levels of autonomy and full ownership of a global, multi-market loyalty program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
loyalty program designpartner network managementco-branded partnership developmentdata analysisprogram performance optimizationmember acquisition strategiesengagement strategiesretention strategiesGDPR complianceregulatory compliance
Soft skills
leadershipcollaborationnegotiationstrategic decision-makingentrepreneurial mindsetglobal mindsetcultural awarenessexecution excellencecustomer value advocacycommunication